WeChat ID: SVARecruitment

Customer Service Trainer (CSR) / Sales, Global Fintech / Financial Services MNC, Dubai, +150k AED Per Annum

Customer Service (TL)

Ref: 564Friday 1 September 2023

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Company Summary

  • Our client is a globally recognized Financial Services Fintech firm MNC.
  • They help provide leveraged trading to millions of their customers through their global brands.
  • The company was founded in London over 20 years ago. They are working with different brands to bring innovative trading and investing products that meet their expectations for choice, creativity, and control.
  • Headquarters is in London and has 6 other locations worldwide. They have over 1000 employees that are currently located in different parts of the World.


Job Description

  • Will work closely with the Customer Service Team leads and WFM team to drive high levels of operational efficiency.
  • Reporting to the Senior Head of the Dubai Office. Will develop and maintain training materials, including training manuals, job aids, and other resources.
  • Will develop and deliver training programs for new hires and existing customer care team members.
  • Coordinate the training schedules and ensure that all team members receive training as required.


Key Candidate Criteria

  • Must have a Bachelor's degree in business administration or a related field.
  • Should have 3 years of experience in a customer service training role.
  • Knowledge of the Financial Market will be preferred
  • Fluent in English and Arabic/Hindi



  • Dubai



  • Up to 150K AED Annually
  • Commission & Bonus
  • Medical & Other Benefits
  • Generous Annual Leave
  • Incentivize Trips
  • Annual Salary Review & Increase



To apply please click the 'Apply' button below.

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For a confidential discussion on this or any many jobs we have on hand please reach out with your CV and contact details at info @ svarecruitment.com !