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Post Sales / Technical Support


Silicon Valley Associates Recruitment is a leading IT recruiter agency and a leading provider of jobs in Hong KongSingaporeShenzhenShanghaiDubaiJapan, and Asia.

While pre-sales engineers work to utilize technology to sell a company’s products and services, a post-sales technical support professional takes over after the transaction. They come into the picture after a product or service is sold, providing continuous support to consumers in the form of warranty or repair services, assisting them on how to use the product, responding to inquiries, etc. 


All these efforts conducted by a post-sales technical support professional help a company retain its existing customers, generating repeat sales and income for the business. As found by multiple research studies, it’s easier and more cost-effective for businesses to focus on retaining existing customers than to attract new ones. That’s why they must continuously provide support to their consumers, long after the sales transaction. 


Responsibilities of a Post-Sales Technical Support Professional

  • Provides customers with assistance on technological merchandise
  • Provides services that help a customer utilize a product
  • Provides assistance 24 hours a day, 7 days a week 
  • Proactive support, monitoring, and devising solutions for customer aid


Why You Need a Post-Sales Technical Support Professional

For any business, it is absolutely crucial to keep existing customers happy. This will guarantee that they will keep coming back and purchasing your products and services. But customer satisfaction goes beyond a single transaction. The relationship between company and consumer does not end even long after the product or service has been sold. Continual support and assistance must be given.


Because a customer has purchased your product and service, they trust you to help them with its use and to give them solutions to future problems that may arise. To retain the loyalty and satisfaction of your consumers, your brand must think beyond the single transaction and instead, be with your consumers every step of the way. Hence, your need post-sales technical support professional to work on customer assistance and support.


In need of a Post-Sales Technical Support Professional? Contact our IT recruitment agency and we’ll help you access talented individuals looking for a job in Hong Kong that fits both the standard qualifications required for the position, as well as your specific personnel requirements.

 

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