Company Summary
- Our client is a well-renowned entertainment and leisure company.
- They partner up with the world’s leading event coordinators to provide a ticketing platform for arts, movies, concerts, shows, and events.
- They are currently working on a big projects all over the APAC Region. Has offices in Singapore, Indonesia, Malaysia, and India.
- Founded in 1999 and has 1500+ employees in Southeast Asian countries.
Job Description
- After very successful 2021 and new projects, looking for a new Service Delivery Manager/Technical Support to join their team in Singapore.
- We will work to provide support to our internal teams and external commercial accounts during or after office hours.
- Regular maintenance of the ticketing system, database etc eg- Data base checking. Patching work. Operational. Look around the system. Ticketing problem, print tickets.
- Provide hands-on Level 1 and level 2 application support for users. Eg look at the database, and software programming, find and fix the problem. So needs a development background. Also sometimes Network and hardware as well
- Build a team from scratch. Collaborate with teammates to ensure requirement fulfilment.
Key Candidate Criteria
- At least 3-5 years of experience in tech support management role and/or co-ordination, with software analysis experience
- Diploma in Information Technology or bachelor’s degree in information technology/Engineering, or equivalent practical experience.
- Must be a strong leader or has managed to lead a team as he/she will be building a team from scratch.
- Must have an experience maintaining ticketing systems, operations, databases etc
- Able to be hands-on providing Level 1 and Level 2 applications support- ie fix software programming problems.
- Experience with networks and Hardware would be a huge advantage.
- Experience in using Atlassian products (Jira/Confluence).
- Basic knowledge of Cloud Services GCP, Kubernetes engine.
- Able to work in a start-up environment
- English is a must.
Office
Salary
- Up to 120K SGD Annual
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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