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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT UAE Sales, Customer service, Forex, CRM platforms, Freshdesk, Onboarding, Account verification, Trading support, Withdrawal assistance, Customer Success Officer , $30k AED

Date

08 / 04 / 2025

Nationality

Cameroonian
Employment Visa

Dubai, UAE

Experience Summary

Has over +14 years of experience in  Customer Service.

Current & Previous Employers and jobs include:
Bilingual (French / English) Customer Success Officer at XXXX
Customer Success Executive at XXXX
Bilingual French / English Customer Care Executive (Back Office) at XXXX
Sales and Customer Service Agent (Front Office) Import-Export Logistic at XXXX

Education

MBA in Finance and Risk Management at XXXX University – Sharjah (UAE)
Bachelor’s degree in Professional Marketing and Operational Management

High School Secondary Certificate
 

Motives & Seeking

She is actively looking a job for career development and for new challenges.  Open for Operation roles.
 

 Languages

English – Fluent
French – Native
Spanish – Basic 

Recent / Current Salary

$20k AED per month
+ Bonuses
+ Transportation
+ Housing Fees
+ Holiday leaves/ Night shift

$30k - $35k AED per month

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has 14 years of experience in customer service. Previously, she worked in Cameroon before relocating in 2016, where she continued her career in the same field. At XXXX, she worked as a customer service representative, leveraging her fluency in both French and English to support a diverse client base. She was responsible for managing a small team of two and primarily handled French-speaking European clients. Unfortunately, the company shut down after COVID, like many others in the region. Following that, she joined another organization on a one-year fixed contract before moving to XXXX, at XXXX. She often assists clients with technical issues, such as troubleshooting login problems or helping them understand trading functions like placing stop-loss or take-profit orders. She handles high volumes of inquiries, managing over 100 support tickets or chat interactions daily—sometimes reaching up to 150 in a single day. Her role requires consistent attention to detail, adaptability, and strong communication skills to ensure clients receive efficient and accurate assistance across all stages of the service cycle.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Her strongest skills are communication, patience, and multitasking especially important in a fast-paced and constantly evolving industry like Forex. She believes patience is essential, and being able to manage multiple tasks at once is critical. In her current role, she often juggles several responsibilities during a single shift responding to chats, handling tickets, assisting customers on calls, and preparing weekly reports. She is also adaptable and can easily fit into any team, thanks to her strong communication skills. A quick learner with a creative mindset, she often brings fresh ideas to the table and describes herself as someone who thinks outside the box.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   At XXXX, a forex broker based in the UAE. She has been working in customer service, supporting clients throughout their entire journey—from onboarding and account verification to trading support and withdrawal assistance. Her tasks involve helping clients via chat, email, and calls using CRM platforms such as Freshdesk and the company’s internal system.  She works closely with the sales team because once a lead is generated, it needs to be assigned to a salesperson who then follows up. From there, if any technical issues arise, she and her team step in to assist. Sometimes, clients want to link their accounts under the IB referral program, and those requests are sent to customer service, which operates as part of the company’s operations team. She also collaborates with the application team responsible for verification processes and document handling, though she does not directly contact clients to request funding.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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