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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT UAE Others, Investments , Savings, Online transactions, Account setups, Banking , Finance Industry, Customer Experience Manager, $20k AED per month

Date

08 / 05/ 2025

Nationality

Indian
Owned Visa

Dubai, UAE

Experience Summary

Has over + 6 years of experience in Banking and Finance Industry.

Current & Previous Employers and jobs include:
Customer Experience Manager at XXXX
Customer Success at XXXX
Customer Support Representative at XXXX

Education

Bachelor of Business Administration (BBA) 
Focus: Finance 

XXXX University

Motives & Seeking

She is actively looking a job after leaving his recent company to seek for challenging opportunities and for her career growth. Open relevant jobs in Customer success or support.

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$16k AED per month
+Benefits

$20k AED per month

Notice

Period

Immediatley Available

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has over 6 years of experience in the banking and finance industry, mainly focused on customer service. After finishing her Bachelor’s in Business Administration back in her home country, she did an internship at a bank where she handled some back-office work and occasionally supported customers.  After graduating, she moved to UAE for better career opportunities and started working at a digital banking company called XXXX. There, she helped customers with online transactions, account setups, and mobile app issues through chat, email, and calls. She worked with the operations and product teams to improve service. She was also awarded for her contributions after three years in the company. Later after leaving the company, she joined a finance company as a Customer Success representative, managing customer’s portfolios using  their digital platform for investments and savings. She was hands-on in solving issues, boosting customer engagement. After about a year and a half, she moved to another company as a Customer Experience Manager, here she analyzed customer feedback and data to help shape better services and features, aiming to bridge customer needs with business goals and push digital finance forward.  She collaborated with compliance and operations teams to provide effective processes like digital KYC, fund transfers, and reporting. 

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   She is great at picking up new processes quickly and handling tasks and problem-solving, which has helped her move up in her career over the last six years. Communication is another one of her strength, especially when it comes to calmly and politely addressing customer concerns around platform transactions and fund isues. She  also built great relationships with her team and colleagues, making her a valuable team player.
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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