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See More Current Candidates Here
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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT UAE Arabic CSR $4500 AED |
Date
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August 31, 2023
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Nationality
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Sudanese
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Residence
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UAE
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Experience Summary
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Experienced Customer Service Representative adept at delivering exceptional customer experiences through effective communication, active listening, and personalized problem-solving. Roles include Customer Service Agent, responsible for tracking requests, educating clients on account services, and addressing inquiries. Also worked as a Call Center Agent, consistently meeting call-time and quality standards, and achieving high customer satisfaction through effective issue resolution.
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Education
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Electrical and Computer Engineering Technology
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Motives & Seeking
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The company he’s working with right now are laying off employees due to financial issues.
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Languages
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English
Arabic
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Recent / Current Salary
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$3500 AED
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Expected Salary
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Negotiable
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Notice
Period
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1 month (Can be shortened)
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Interview Availability
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A few days notice
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Interview Assessment Notes
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- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? In the role of Customer Service Agent, responsibilities included tracking requests, educating clients on account services, resolving inquiries, and ensuring accurate documentation in the sales system. As a Call Center Agent, adhered to company policies and scripts to achieve call-time and quality standards, delivered exceptional customer service, and escalated complex issues for investigation and response. Attended training sessions to enhance telephone skills and program knowledge.
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What skill(s) / experience would you self-describe as strongest or specialist in? He has expertise in effective communication, active listening, and analytical problem-solving. Proficient in Microsoft Office Suite, correspondence composition, and documentation. Skilled in handling inbound phone calls, ensuring customer satisfaction through personalized assistance. Additional strengths include customer support, basic computer skills, and completed courses in dealing with diverse needs, first aid, and call center operations.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment
907, Silvercord Tower 2, Tsim Sha Tsui, Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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