RECRUITER SUMMARY

Name:   

HOT_TECH SUPPORT TIER 1 EXPERT _$24K HKD PER MONTH

Date

03 / 26 / 2021

Nationality

Filipino

Residence

Waiting for HKPR

Experience Summary

Has been in Customer Service Rep for 10 years

 

Currently working as Tech Operations Analyst in XXX

 

Previous Company: XXX

Education

Degree: Bachelor of Science in Commerce, Management

University: XXX University

 

Motives & Seeking

He just saw the big potential of career growth in the job position that is why it’s drives him to apply and take the opportunity.

Languages

English- Fluent

Cantonese- little

Mandarin-little

Recent / Current Salary

$ 312K HKD Per Year including 1 month bonus

$ 24K HKD Per Month Fixed

+ 1 month Bonus

+ Yearly allowance of 600

Expected Salary

$ 396K HKD Per Year

$ 33K HKD Per Month Fixed

+ 1 month Bonus

Depends on the role and benefits

Notice Period

1 Month

Interview Availability

1-2 days prior the interview

Interview Assessment Notes

  1. He is currently working as Tech Operations Analyst in XXX for almost 3 years now. He receives internal calls from colleagues in the US, some parts of Europe and APAC for issues like password related issues, PC support, access to sites and other related issues. He is Strong in Tier 1 support because he is handling around hundred thousand end-users together with other 14 people and 1 technology manager. For issues they can no longer handle, they escalate it to the Tier 2 and Tier 3 level support within the company.
  2. Has customer service experience when he was working with XXX Corporation as Customer Service Supervisor managing 8-10 people. They handle calls, chats and emails for line issues, audio, they also handle billing/payment issues and such covering Hong Kong, Singapore, and Australia. For customers that are irate and needs escalations, they forward it to him. But for the technical side, they use ticketing system to forward the concerns to their office in the US and they do the support remotely.
  3. With XXX Ltd as Senior Customer Service Officer - mostly it's a commerce role so customers from US, Europe and Australia call and send an email about buying some gadgets or electronic stuffs online. They take care of sales and after-sales issues.

Recruiters

Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecrutment.com
info@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

 

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