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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He is an experienced IT professional currently working in Pakistan for a UAE-based company specializing in HR and payroll solutions. The company's headquarters are in the UAE, and it provides payroll solutions across the Middle East. In his role, he manages all customer-related IT infrastructure, including servers where applications are hosted. He also provides company-wide IT support, including desktop and helpdesk assistance.
With nearly 15 years of experience in the IT industry, he is a Microsoft-certified professional with extensive experience in system migrations, dating back to Microsoft Server 2003 up to the latest 2022 release. Currently, he handles around 23 servers hosted on Azure, monitoring event logs, audit logs, network traffic, and security threats. He is responsible for maintaining system security by utilizing Microsoft Defender and SQL Defender to protect the servers from potential attacks.
Additionally, he provides IT support to an operational team of 20 to 30 members, including employees in the UAE office. He assists with Microsoft 365 services such as Outlook, Teams, SharePoint, and OneDrive. His role also involves supporting customers using on-premise HR and payroll applications. He has successfully handled multiple migrations, such as upgrading client environments from Windows Server 2012 to 2019 and ensuring seamless transitions for applications, SQL databases, and SSL certificates. He provides technical support via email and calls, ensuring efficient resolution of issues and smooth IT operations for both internal users and clients.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
He has 15 years of experience in the IT and tech support industry, specializing in server management, network security, and troubleshooting. Currently, he works with a UAE-based company that provides HR and payroll solutions, managing 23 servers hosted on Azure and ensuring the security and smooth operation of IT systems. His expertise includes Microsoft technologies, server migrations, and managing Microsoft 365 services. He is proficient in helpdesk support, using service desk tools like Jira and Zoho to resolve issues efficiently. Additionally, he has experience implementing security measures, including SecurID for two-factor authentication and adhering to ISO 27001 standards.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has experience with SecurID and is knowledgeable about various security ID services, including those provided by companies like Cisco and others. He understands the importance of SecurID as a two-factor authentication method, which enhances security by requiring both a password and a secure ID for login access.
In his current role, he has worked with ISO standards, particularly ISO 27001, which focuses on information security management. He has been involved in implementing security practices such as local security services, and data protection, and improving company policies to align with industry standards. His work ensures a secure IT environment and compliance with best practices in information security.
Additionally, he has extensive experience with IT service desk tools, including Jira and Zoho. He is well-versed in ticketing systems, following structured processes where users create tickets categorized by severity (high, medium, or low). He ensures that all issues are resolved within the agreed-upon SLA (Service Level Agreement). His expertise in IT service management and troubleshooting allows him to efficiently support users and maintain smooth IT operations.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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