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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT JPN IT Infrastructure, Level 1 & Level 2, Help desk ticketing, ServiceDesk Plus, ServiceNow, ITIL, Bilingual PMO Associate , $5.5M JPY

Date

27 / 02 / 2025

Nationality

Japanese

Japan

Experience Summary

Has over +2 years of experience in IT Field.

Current & Previous Employers and jobs include:
Bilingual PMO Associate at XXXX
Bilingual IT Service Desk Analyst at XXXX
Bilingual IT Support Specialist at XXXX
Bilingual Internal IT Support Specialist at XXXX
Bilingual IT Technical Helpdesk at XXXX
Retail Customer Service Representative at XXXX
Ayurvedic Therapist at XXXX
Production Associate at XXXX
Production Associate at XXXX

Education

XXXX College
General Study

Department of International Studies
XXXX High School

Google IT Support Professional Certificate
Google Project Management: Professional Certificate

Motives & Seeking

She is actively looking a job  for a fixed contract as her recent company was a project based only. Open for IT related roles.

 Languages

English – Fluent
Japanese - Native

Recent / Current Salary

$5.2M JPY per year

$5.5M JPY per year
 

Notice

Period

2-3 weeks
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has two years of experience in the IT field, specializing in IT support with bilingual help desk expertise at Level 1 and Level 2. In her previous role within a corporate setting, she worked as an IT PM Associate, handling day-to-day help desk ticketing, translations, and facilitating communication between the Japan team and global IT teams. 
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   She has strong troubleshooting skills and excels in assisting users with resolving technical issues. Even when encountering unfamiliar problems, she effectively guides users to the right solutions. Her expertise makes her well-suited for a support role.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   In her recent role, she was responsible for setting up communication devices, personal computers, and workstations while supporting troubleshooting for over 20 applications, including Office 365 and mobile connectivity through EVPN. She handled technical issues and escalated them to the appropriate stakeholders using ServiceDesk Plus and ServiceNow. With a solid understanding of ITIL service management, she followed service desk protocols and IT service ideologies, ensuring smooth software development execution and service delivery.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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