|
Experience Summary
|
8+ years of experience in the industry
Current & Previous Employers and jobs include:
Mobility Operations Specialist at XXXX
Network Support Analyst at XXXX
End User Support/Technical Support at XXXX
Field Technical Specialist at XXXX
IT Support Specialist at XXXX
|
Education
|
M.Eng in Engineering Management
XXXX
B.Sc. in Telecommunication Engineering
XXXX
|
|
Motives & Seeking
|
Is actively looking for a job right now because currently not engaged with anything. Open for IT/Helpdesk support type of roles anywhere as long as it only requires English language. Prefers remote role or can consider if the opportunity is good.
|
Languages
|
English – Fluent
Urdu – Fluent
|
|
Interview Assessment Notes
|
1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He started his career on an IT environment such as IT Support and Technician where he worked on computers and printers for onsite support. Over the years, he evolved himself from learning more about hardware to software and climbed up to doing Level 2 Support in terms of software including Windows, Microsoft Applications, and such. He worked with XXXX as a Field Technical Specialist and coordinated Windows 10 project rollout as well as support both software/hardware issues for them. Also, joined XXXX as an End User Support/Technical Support for devices including computers, laptops, and tablets. Before 2020, he was mostly doing onsite support for all users but after COVID, he switched to remote support. He joined XXXX as a Network Support Analyst where he again worked with desktop/laptop equipment, smartphones, printers, software, and peripherals via SCCM. His last role was with XXXX as a Mobility Operations Specialist where he provided support for mobile applications as well as Apple devices (Computer, Mac Book) whenever the company has new employees or existing users with issues. He has mostly serviced Windows environment, Microsoft environment, and such.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Strongest skill would be helpdesk support and providing customers with resolutions over the phone, onsite, or even remote. Other than that, he has great customer support/service experience and has dealt with lots of escalated/irate customers and was able to manage them well. Lastly, he has project management skills as well since he was involved with two different IT projects where he had to lead and coordinate with team members in completing the job.
|
|
Recruiters
|
|
Employment Agency
|
Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
|
|
Job-Seeker Agreement
|
The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
|
Employer Terms
|
General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
|