WeChat ID: SVARecruitment





12 / 23 / 2021


Hong Kong


Hong Kong

Experience Summary

8 years working experience in the Hospitality and Retail industry


Currently working as Technical Support Specialist in XXX


Previous company: XXX


Advanced Diploma of Hospitality Management (Incomplete)


XXX • Melbourne, Victoria 



RMIT • Melbourne, Victoria

Motives & Seeking

He is looking for an opportunity with lots of IT exposure to advance his career and expertise.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

$26K HKD fixed per month

+13th Month Pay

+Basic Benefits

Expected Salary

$33K HKD fixed per month


+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. He is currently working in XXX as Technical Support Specialist. His main duty is to support end-users on their technical issues. He does troubleshoot hardware support, and conferencing system. He is strong in communication ad it helps him to resolve the technical issue in a small amount of time.
  2. He is using the Active directory for end-users account management. He is more on Level 1 to Level 2 support. He supported anything in windows or O365 related issues. He is using ServiceNow as their ticketing system.
  3. He also has experience supporting MAC, MDM, and any apple devices as he is doing basic troubleshooting, setting up Citrix, and some networking access issues. He has basic networking support experience and the common issue that he was resolving is more on wi-fi connections, internet set-up, Citrix, and Netscaler basic troubleshooting.
  4. When he was in XXX, he provides technical support for hardware and software issues (Microsoft Office, Bloomberg, Citrix) and troubleshoot corporate and personal mobile applications issue


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers to seek new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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