WeChat ID: SVARecruitment





28 / 01 / 2022


Hong Kong


Hong Kong

Experience Summary

Over 4 years of experience as a Desktop Support


Currently working as Desktop Support Engineer in XXX


Previous company: XXX


Major in Information & Communications Technology in XXX


Major in Business Administration in XXX

Motives & Seeking

A young IT professional who wants to explore the market and open in other industry, but priority is investment banks.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

$34K HKD fixed per month

+ Discretionary Bonus

+Basic Benefits

Expected Salary

$38-40K HKD fixed per month


Notice Period

3 months

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. He is currently working in XXX as Desktop Support Engineer. He supported around 2K end-users in Hong Kong. He is supporting the Windows environment. He is also using Active Directory for user management support.
  2. He is using ServiceNow as their ticketing system. He is touching DNS for IP addresses issues. He is also using MDM to support Apple devices. He even rates his troubleshooting skills as 4 out 5 as he always doing it and he knows there’s still room for improvement.
  3. When he was in XXX as Service Desk Analyst, he was also providing support to their end users for IT-related concerns. He needs to make sure that all the hardware and software are smoothly running.
  4. He was the first line support in XXX, Ltd. He usually supports external clients and handles customers’ troubleshooting via phone and remote.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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