WeChat ID: SVARecruitment





14 / 02 / 2022


Hong Kong


Hong Kong

Experience Summary

Total of 6 years’ experience IT Professional


Currently working as Technology Operations Analyst in XXX


Previous company: XXX


Degree: BEng in Materials Science and Engineering

University: XXX, London


Motives & Seeking

Focus on managerial. Just want career progression, has been the company quite long, looking for a new challenge. Want to handle large scales project. Focus on Managerial.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

$30K HKD fixed per month

+3 Months Bonus

+Basic Benefits

Expected Salary

$35K HKD fixed per month


+Basic Benefits

Notice Period

2 months (possible to shorten)

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. Could you tell me about you? Your current and most recent jobs and employers? How about the previous companies and jobs?

-Operation analyst , contractor for 3yrs and now he is now a permanent. Lead the services team, inforce SLA. High percentage SLA. He is directly reporting to service management, send reports to lead teams. Help around the change incident manage.


  1. What skill(s) & experience would you self-describe as strongest and specialist so far?
  • Communication, communicating with vendors and stakeholder and make sure that his information is clear, to provide good solutions/
  • Started managing a team March 2021.
  • Good at support technical issues. Software and Hardware.
  • JAMF, MDM for apple device users.
  1. Do you have Key Criteria (Infrastructure) ?

-IT Infrastructure, he has experience in maintaining and supporting IT infrastructure but not to build it from scratch alone. MDM migration, he is the one configuring the infrastructure of MD.


  1. Do you have Key Criteria (MDM)?

-He has experience using MDM and project of MDM migration, he needs to configure the infrastructure of MDM.

5.    He managed the Service Desk team, he was creating weekly reports to analyse Service Desk metrics     

        where any inefficiencies could easily be identified in regular stand ups as well as being a point of



Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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