WeChat ID: SVARecruitment





04 / 09 / 2021


Hong Kong


Hong Kong

Experience Summary

Almost 6 years of total experience and have 2 years being Technical Support Engineer


Currently working as Technical Support Engineer in XXX


Previous Company: XXX


Degree: MSc in Music Technology and Business

University: XXX , Minnesota USA

Degree: Bachelor’s in Arts, Music Composition & Fine Art

University: XXX, Minnesota USA


Motives & Seeking

Actively looking for a new job because he wants to explore and to share his expertise in other company and industry.


English- Fluent

Cantonese- Fluent


Recent / Current Salary

Don’t want to disclose as per his contract it is confidential.

Expected Salary

$265k Annually

Notice Period

1 month

Interview Availability

1-2 days prior the interview

Interview Assessment Notes

  1.  He is currently working as Technical Support Engineer in a UK based Audio Tech company which is XXX. He’s in charge in supporting global users and he is also in charge in supporting technical issues in their Marketing department and in Sales department. He usually supports the issues in terms of their hardware and software issues and some account issues like password changes, creation of new credentials and internet connectivity. He is using Zendesk to support some of their end-users.
  2. He is also a trainer; he usually trains their new employees from 3 to 6 months to make sure their employee is competent and mastered their process.
  3. He’s strong in Communication he even rates himself 5 out 5 because for him having an effective communication you can resolve the issue immediately and he knows that he is an effective communicator since he usually resolve the problem of their end-users in a stipulated time.
  4. In Troubleshooting he rates himself 5 out 5 because of his familiarity on the products and familiarity in common issues like internet connectivity, account maintenance and issues with connectivity of their one device in different unit. So, he can manage to resolve it by taking step by step and enlighten their end-user on the used of every devices so that they will have enough knowledge and that knowledge will hinder them to commit some technical issues.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecrutment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521


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