WeChat ID: SVARecruitment





12 / 22 / 2021


Hong Kong


Hong Kong

Experience Summary

Over 12 years of experience in doing Technical Support and 6 years of it was managing a team.


Currently working as Technical Support Engineer in XXX


Previous company: XXX


Degree: Bachelor of Economics

University: XXX,  Taiwan


Apple Certified Mac & iOS Technician (ACMT & ACiT)

Apple Certified Support Professional of Mac OS Support Essentials

Apple Products Professional Certificate of Apple Sales Training Online

Motives & Seeking

He is not actively looking but he is open in the market and for a new opportunities. He looks for better compensation and a management/leader role.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

HKD 60K fixed per month

+Discretionary Bonus


+Basic Benefits

Expected Salary

HKD 820K Annual (Negotiable)

+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. He is currently working in XXX., as a technical Support Engineer. He is handling Enterprise account and big business levels, to provide 24/7 technical supports. He is also engaged in conducting technical training for their Tier 1 support and enterprise-level accounts.
  2. He also needs to do some analysis of their customer comments and check their company KPY to find a business strategy. He is strong in People communication because he can easily communicate and understand the customer, describe the issue and understanding the root cause and provide accurate resolution.
  3. In terms of technical skills, he is strong in troubleshooting Apple devices as he has done this for over 10 years, and he is familiar with Jira and Zendesk as he is using them on his current company.
  4. But his experience is not only in the Apple environment since in his current company he is supporting different devices and platforms and the most common issues that he is resolving are network related like firewall, proxy, sometimes VPN and integrations.
  5. He supports both external and internal end-users, using a phone and online chatting, and email ticketing system Zendesk. When partnering with investigating use SQL.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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