WeChat ID: SVARecruitment



HOT_HK Tech Support Lead User Support, Troubleshooting, Network Configuration $35K HKD

Age Range:



Hong Kong


Hong Kong

Experience Summary

Total 15+ years. Specialising as  Technical Support Lead

Current Employer is XXXX for 1+ year.

Some Previous employers are XXXX  for 2+ Years, XXXX for 2+ years and XXXX for 6+ years.


2001  XXXX (USA)

Bachelor, Information System


Motives & Seeking

Actively looking for career development and new challenges and for a full time job.


English- Fluent

Cantonese- Fluent

Mandarin- Fluent

Recent / Current Salary

$ 31K HKD Per Month Fixed

+  HKD Commission

+ 1 month bonus HKD Bonus

+ 15 days annual leaves and 1 day birthday leaves.

Expected Salary

$ 35K HKD Per Month Fixed

+ HKD Commission

+ 13th month HKD Bonus

+ Medical / Any Other Benefits

He is flexible but wants better benefits and the career development.

Notice Period

1 Month

Interview Availability

Requires a few days notice

Interview Assessment Notes


  1. He is currently working as an online Support Engineer and Team lead. He is doing daily support for more than 300+ users in Quarry bay and project roll-out in Asia (Vietnam, Malaysia, Singapore and HK) and also for VIP users. He also supports the system and network infrastructure related jobs. He also leads and guides the junior staff. He has also worked with companies in the medical industry namely XXXX, with the construction firm in the UK.


  1. He specializes in end-user support for windows based. He has been in the IT industry for 15+ years. He has been doing server monitoring, set-up, and also network infrastructure such as switch, etc. Would rate himself 4.5 out of 5 in end-user support.


  1. He has 15+ years of experience in Microsoft Windows, system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory and would rate himself 4.5 out of 5 in Microsoft Windows, 4 out of 5 in system and network configuration, 3.5 out of 5 in registry, 4.5 out of 5 in software installation, 5 out of 5 in troubleshooting, 4 out of 5 in Active Directory and 3.5 out of 5 in scripting.


  1. He has done end-user support in their computer and desktop, scripting of windows based and monitoring the distribution quality. In servers he monitors in the windows platform, security group setup, adding users and monitoring Active Directory. In network configuration he doesn’t do the manual configuration. He has been doing the scripting on the Active Directory side whenever the user logs in and measure the quality. He does software installation daily.


  1. He has experience in DNS, Web proxies (working closely with the team in charge), Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions.


Victor Chen

852 6700 6472


Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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