WeChat ID: SVARecruitment







Hong Kong


Hong Kong

Experience Summary

Total 15+ years. Specialising as  Technical Support Lead

Current working as Team Lead Support Engineer is XXX


Previous Company: XXX



Bachelor, Information System in XXX


Motives & Seeking

He is actively looking because he wants to have a move in his career like promotion and wants to lead a bigger team and a much bigger scope of work.


English- Fluent

Cantonese- Fluent

Mandarin- Fluent


Recent / Current Salary

$ 37K HKD Per Month Fixed

+  Discretionary bonus

+ Basic benefits

Expected Salary

$ 40K+ HKD Per Month Fixed

+ Bonus

+Basic Benefits

Notice Period

1 Month

Interview Availability

Requires a few days notice

Interview Assessment Notes


  1. He is currently working as an online Support Engineer and Team lead. He is doing daily support for more than 300+ users in XXX and project roll-out in Asia (Vietnam, Malaysia, Singapore and HK) and also for VIP users. He also supports the system and network infrastructure related jobs. He also leads and guides the junior staff. He has also worked with companies in the medical industry namely XXX, with the construction firm in the UK.
  2. He specializes in end-user support for windows based. He has been in the IT industry for 15+ years. He has been doing server monitoring, set-up, and also network infrastructure such as switch, etc. Would rate himself 4.5 out of 5 in end-user support.
  3. He has 15+ years of experience in Microsoft Windows, system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory and would rate himself 4.5 out of 5 in Microsoft Windows, 4 out of 5 in system and network configuration, 3.5 out of 5 in registry, 4.5 out of 5 in software installation, 5 out of 5 in troubleshooting, 4 out of 5 in Active Directory and 3.5 out of 5 in scripting.
  4. He has done end-user support in their computer and desktop, scripting of windows based and monitoring the distribution quality. In servers he monitors in the windows platform, security group setup, adding users and monitoring Active Directory. In network configuration he doesn’t do the manual configuration. He has been doing the scripting on the Active Directory side whenever the user logs in and measure the quality. He does software installation daily.
  5. He has experience in DNS, Web proxies (working closely with the team in charge), Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions. In Oracle ERP he has experience on this but just a basic knowledge since they have other team that is in charge on this area.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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