WeChat ID: SVARecruitment



HOT_HK Support, Troubleshooting Customer Support AWS $Negotiable


11 / 29 / 2021


Hong Kong


Hong Kong

Prefers Singapore and HK and WFH set-up

Experience Summar






12 Years of Work Experience

Some Job Titles / Positions held include: Senior Customer Account Specialist, Senior Flight operations Controller, Flight Operations Controller, Operations Officer, and Aircraft Loading Supervisor


Current & Previous Employers include: XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX


09/2009 – 10/2010             


Professional Diploma Program in Logistics and Supply Chain Management


09/2004 – 05/2008            


Bachelor of Business Administration

Major in Financial services

Motives & Seeking

Not Active, but would be exciting & interested in  Aerospace or related job opportunities


English- Fluent


Cantonese- Native

Recent /

$ 44 HKD Fixed Per Month Fixed

+ 5% Annual + 1 Month HKD Bonus

+ Medical / 12 days Annual leave

Expected Salary

$ Negotiable HKD Per Month Fixed

+ HKD Bonus

+ Medical / Any Other Benefits

Needs to consider if the opportunity is correct for him, needs to consider the whole package, the future and work environment, currently wfh and his office is based in Singapore so he travels once per year and his system admin is hosted in the US and also goes to the US once a year, the environment is friendly.

Notice Period

1 Month

Interview Availability

Requires a few days notice

Interview Assessment Notes

  1. He is currently working in aero-space, as customer support and customer account specialist, helpdesk to support the software in APAC, US and Euro, tech support in the US and enhance the satisfaction, provide sales support for the team and needs to travel to meet the customer once per month and provide the customer support. He deals with a lot of flight management system, handle the circumstance for the jet to travel the world.
  2. He has extensive experience in tech support, troubleshooting, system admin, customer relationship management, and sales support with the marketing team
  3. He is currently doing a migration with the system, to the AWS host environment he is the one providing teh support with the customer, the project is still ongoing, the team is doing 24 hr project to provide all of the support, and go to the new Amazon system. The system is hosted in the AWS system so he does the admin role for customer password reset and the troubleshooting and guide the customer to use the system and can-do online meeting in support. If there is any message, he will do the testing and identify the error and report


Senior IT Recruiter & Talent BrokerVictor Chen, 

+852 6700 6472

 Sourcing Associateinfo@svarecruitment.comVictor.chen@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

 apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: General Terms and Conditionssvarecruitment.

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