Name: Silicon Valley Associates
Address: Rm 907, 9F, Silvercord Tower 2, 30 Canton Rd., Tsim Sha Tsui, 999077, HK
Telephone: +852 6700 6472
Price range: $$

RECRUITER SUMMARY
Name:	HOT_HK Support, Troubleshooting Customer Support AWS $Negotiable	Date	11 / 29 / 2021
Nationality	Hong Kong	Residence	Hong Kong Prefers Singapore and HK and WFH set-up
Experience Summar	12 Years of Work Experience Some Job Titles / Positions held include: Senior Customer Account Specialist, Senior Flight operations Controller, Flight Operations Controller, Operations Officer, and Aircraft Loading Supervisor Current & Previous Employers include: XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX	Education	09/2009 – 10/2010 XXXX Professional Diploma Program in Logistics and Supply Chain Management 09/2004 – 05/2008 XXXX Bachelor of Business Administration Major in Financial services
Motives & Seeking	Not Active, but would be exciting & interested in Aerospace or related job opportunities	Languages	English- Fluent Mandarin-Fluent Cantonese- Native
Recent /	$ 44 HKD Fixed Per Month Fixed + 5% Annual + 1 Month HKD Bonus + Medical / 12 days Annual leave	Expected Salary	$ Negotiable HKD Per Month Fixed + HKD Bonus + Medical / Any Other Benefits Needs to consider if the opportunity is correct for him, needs to consider the whole package, the future and work environment, currently wfh and his office is based in Singapore so he travels once per year and his system admin is hosted in the US and also goes to the US once a year, the environment is friendly.
Notice Period	1 Month	Interview Availability	Requires a few days notice
Interview Assessment Notes	He is currently working in aero-space, as customer support and customer account specialist, helpdesk to support the software in APAC, US and Euro, tech support in the US and enhance the satisfaction, provide sales support for the team and needs to travel to meet the customer once per month and provide the customer support. He deals with a lot of flight management system, handle the circumstance for the jet to travel the world. He has extensive experience in tech support, troubleshooting, system admin, customer relationship management, and sales support with the marketing team He is currently doing a migration with the system, to the AWS host environment he is the one providing teh support with the customer, the project is still ongoing, the team is doing 24 hr project to provide all of the support, and go to the new Amazon system. The system is hosted in the AWS system so he does the admin role for customer password reset and the troubleshooting and guide the customer to use the system and can-do online meeting in support. If there is any message, he will do the testing and identify the error and report
Recruiters	Senior IT Recruiter & Talent BrokerVictor Chen, +852 6700 6472 Sourcing Associateinfo@svarecruitment.comVictor.chen@svarecruitment.com Jenivieve,	Employment Agency	Silicon Valley Associates Recruitment (Hong Kong) Limited 907, 9th Floor, Silvercord Tower 2, 30 Canton Rd Tsim Sha Tsui. Kowloon, Hong Kong EA Licence Number: 65675
Job-Seeker Agreement	The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.	Potential Employer Terms	apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: General Terms and Conditions svarecruitment.

RECRUITER SUMMARY