WeChat ID: SVARecruitment


HOT_HK Senior IT Support, VPN Mac iOS G-Suite $64K HKD


11 / 15 / 2021


Hong Kong


Hong Kong

Experience Summar


20 Years of Work Experience

Some Job Titles / Positions held include: Assistant Regional Customer Service Manager, Systems Management Engineer, Application Support Analyst / System Specialist, IT & Communications Support, Clerical Assistant, and Technical Support Officer

Current & Previous Employers include: XXXX, XXXX, XXXX, XXXX, and XXXX



ITIL v3 Foundation Certificate



BSc (Hons) Computer Networks / Computer Networks (Upper Second)

2005 – 2008


Diploma in Certified Network Expert / Computer Networks

2003 - 2004


Foundation Studies / Sciences

1997 - 1998

Motives & Seeking

Passively looking because he would like to explore other areas as has been in the company for 5 years and trying to see where he could advance himself


English- Fluent


Cantonese- Native

Recent /

$ 56K HKD Fixed Per Month Fixed

+ 1 Month HKD Bonus

+ Medical / Insurance

Expected Salary

$ 64K HKD Per Month Fixed

+ HKD Bonus

+ Medical / Ideally 20 days annual leaves

He is flexible but it depends on the job nature

Notice Period

1 Month

Interview Availability

Requires a few days notice

Interview Assessment Notes

  1. He was studying in Australia and started working in a Law firm and has been in the industry for 20 years, then moved up to management level, focused on end-user surface and have been doing the manager role for 5 years and now basically looking for an opportunity in a different industry.
  2. He specializes mainly in the support side and is strongest in communication and don’t mind to talk with people to get in depth communication, day-to-day operation. He is involved in various project implementation or deployment of a software, to design working with a business to complete the whole project, spent 10 years in application support, software implementations, and testing.
  3. The most successful project he has done would be when the office was moved, getting resources and agreement on the IT technical side of things and managing external vendor. Since the office moved to Singapore so the task was harder and they couldn’t go there and also when he had to implement the whole management and migration from scratch to make it more centralized.
  4. He has experience in day-to-day support in VPN, it is their primary remote support solution, in the process of using protection to provide more robust protection and Mac OS support when using CITRIX and the virtual meeting rooms such as teams and Zoom. He also has experience in iPhone as the poeple use it for mobile solutions and for some firm applications and also to manage the enterprise device. He also has experience in using G-suite for his personal tasks. Would rate himself 4 out of 5 in VPN, MacOS, and iOS, and 3 out of 5 in G-Suite and with more than 6 years of managing a team. In infrastructure he has about 8 to 10 years of experience as application support engineer, he had to touch and needed to manage the server and deployment of things, for network, he is in the level of troubleshooting IOS level with 10 years of experience.


Senior IT Recruiter & Talent BrokerVictor Chen, 

+852 6700 6472

 Sourcing Associateinfo@svarecruitment.comVictor.chen@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

 apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: General Terms and Conditionssvarecruitment.

To get updates and more, Subscribe Now! Register Now