WeChat ID: SVARecruitment

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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan



HOT_HK Sales, CS Team Lead, Customer Success, 65K+ HKD per month


   04 / 07 / 2024




Hong Kong

Experience Summary

5+ years of experience in the industry

Current & Previous Employers and jobs include:
Customer Success Team Lead at XXXX
Senior Customer Success Manager at XXXX
Customer Success Manager at XXXX
Teaching Assistant at XXXX
Trade Marketing Coordinator at XXXX

Teaching Assistant at XXXX


Bachelor Degree, Law

Bachelor Of Science (Professional Masters) (Hons) Business Administration

Motives & Seeking

Is actively looking for a job right now because she believes she has achieved quite a lot with the current company and wants to explore other opportunities. Open to try the Sr. CSM role.   


English – Fluent
Albanian – Native
Italian – Fluent
Spanish – Moderate

French, German – Basic

Recent / Current Salary

58K+ HKD per month
+ Bonus

Expected Salary

65K+ HKD per month



1 month

Interview Availability

Requires a day notice


Interview Assessment Notes 



  1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs
    She has been with XXXX for over 5 years now and her main focus was with clients account, managing them, training them, and providing support for clients in the APAC and Middle East region. After several months, she got promoted to a Senior Customer Success Manager and her role again was to focus on client retention, account management, portfolio management, and managed around 250K+ British pounds per year back then. She is managing the whole customer life cycle from the moment they are handed sales posteriors, building good relationship with the clients, and such. Their solutions are mostly software for international schools and marketplace for universities and schools; their platforms provides students and career counsellors with tools for research opportunities for tertiary education. She’s currently Customer Success Team managing around 120+ clients around the region and her team members are spread across Hong Kong, Dubai, and China.  

  2. What skill(s) / experience would you self-describe as strongest or specialist in?
    Strongest skill would be her great experience in customer success since this is where she excels with. She’s good with building relationships, enjoy working with clients, and has great communication skills, and work very well with a team, very good team player collaborator.    

  3. Do you have the lists of key criteria’s according to the clients’ requirements?
    She has around 6-7+ years of experience with customer facing role especially during her time with current company and previous role with marketing and academia. She recently was focused with the SaaS industry and was involved with cloud-based platforms for students and career counsellors. For cloud platform, she’s proficient with Google Suite, also knowledgeable with the use of Atlassian Slack, Zendesk for support, and Monday.com.


Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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