RECRUITER SUMMARY

Name:   

HOT HK_PRODUCT SUPPORT EXPERT_$27K HKD PER MONTH

Date

05 / 05 / 2021

Nationality

Hong Kong

Residence

Hong Kong

Experience Summary

Over 20 total years of experience 7 years as Product Support, 2 years a Customer Service Support and Almost 14 years as Analyst/Programmer

 

Recently working as Senior Analyst Programmer XXX

 

Previous Company: XXX

Education

Degree: Bachelor’s Degree in Information System

University: XXX, Melbourne Australia

Motives & Seeking

Actively looking for a new job because he was not engaged in any company since June 2020 after his contract ended in his recent company.

Languages

English- Fluent

Cantonese- Native

Mandarin-Fluent

Recent / Current Salary

$27K HKD Per Month Fixed

+ Basic Benefits

Expected Salary

$25K HKD Per Month Fixed (Negotiable)

Notice Period

Immediate

Interview Availability

1-2 days prior the interview

Interview Assessment Notes

  1.  He was a Senior Analyst Programmer in XXX for 6 months. Because of the pandemic the company did not renew his contract. In his stay in XXX, they are working in a Banking Institution, they work for report for new treasury system the name is Murex, and they basically do the snapchat of the data and used sql to extract it from csv to excel. After his contract in XXX, he’s not engaged in any company because of the economic condition.
  2. In XXX. He worked there as Contract Analyst Programmer, but his role was not requiring him to do the hands-on programming, he is focus on Business Analysis part. He basically supports their new system which is Passport Renew System, they created this using Java, and it has Kiosk and POS system integrated so they support their system 24/7. He leaves the company because he was moved in other department and in 2019 the company decided to dissolve the department, that is why he was forced to find a new opportunity.
  3. In XXX, he was the Senior Support Officer, he basically supports the Cloud Solution services of their vendor. He supported Level 1 and Level 2 system issues. He was in charge in doing the reports, documentation and training the new employees. Their vendor gave them the interface to manage their cloud data. They have internal application that they usually use to support their teams and customers.
  4. He is strong in Troubleshooting he even rates himself 4 out 5. Because for him, having 6 years of experience he is able to resolve some of the complex issues that he encountered, one of those was the client can’t access their system, so he investigates their system and found out that there is no issue in their side so he advises his clients to update their software so that they can access the application that they are trying to use.

Recruiters

Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecrutment.com

Perry, Sourcing Associate
info@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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