RECRUITER SUMMARY

 

Name

Hot HK_IT Voice and Data Network Project Manager

Age:

30’s

Nationality

Hong Kong

Residence

Hong Kong

Experience

12 years working experience in the IT industry.

 

Currently working in XXX as Project Manager from 2017-present.

Education

Degree: BS in Computer Science

XXX University

 

Motives & Seeking

He is looking for other jobs to explore his limitations and market for better career path and development.

Languages

English

Cantonese

Mandarin

Current Salary

$ 528k HKD Per Year

$ 44k HKD Per Month Fixed

+  Bonus

+ Medical

Expected Salary

Negotiable

Notice Period

1 Month

Interview Availability

1 Week

Key Criteria Notes

  1. His strongest technical skill is networking because he is focused on voice and data network currently.
  2. As Project Manager, he is responsible for the network service delivery. Coordinate with by site and cell site for networking process.
  3. Has 4 years Project management experience on infrastructure.

 

 

Recruiter

Victor Chen

Contact

+852 6700 6472

Victor.chen@svarecruitment.com

Any questions regarding this CV or the inviting the candidate for interview, please contact the Recruiter. Terms and conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request.

         

 

Resume of XXX

 

Personal Information

Name:

XXX

 

Place of Birth:

Hong Kong

 

 

Profile Highlight

Working as a vendor on IT & Telecom industry for 9 years and also got solid Finance IT experience in iBank which handling different project cut over, migration or upgrade. Expert in Administration, Installation, Maintenance and Troubleshooting for Trader Voice system and related solution. Leading APAC operation team that are accountable for operational stability and deployments that deliver major infrastructure projects for major Tier 1 financial organizations. Passionate about achieving business objectives and determined to be well placed to continually play a major part in the transformation of business as market conditions change.

 

Working Experience

XXX

(Trader Voice network & Market Data Network)

2017 - present                 Project Manager, Voice & Data

•      Manage and complete projects in a timely manner, to ensure that service delivery SLAs are met.

•      Providing end-to-end network service implementation for customers, including the coordination of local tail circuit installation, Hardware ordering, Cisco router configuration, vendor management, installation, end-to-end testing

•      Documenting .and updating database records and network diagrams to ensure up-to-date information is available for service maintenance.

•      Scheduling customer service implementations with coordination of required technical setups and assigning engineers & suppliers for the implementation process

•      Provide guidance and assistance to network engineers for any network related issues

•      Arranging of trouble shooting sessions if required, with the Customer, Network engineer, vendors and Project Manager.

•      Develop new processes for internal/external business flow and order management process to enhance the speed and quality of the service delivery.

•      Review order book on a regular bases and escalate activity to relevant parties when required.

 

2014 - 2015                        Senior Network Engineer (APAC)

2015 – 2017                       APAC Network Support Manager

•      L2 support for Legacy Services and cluster’s local equipment & technologies (follow the Sun)

•      L1 team technical skill and Capacity improvement plans

•      Datacentre & Carrier Management

•      Complex project management

•      Problem Management coordinator

•      Ensure the service quality for APAC Backbone with NOC Team

•      Network support SLA/ KPIs reporting

•      APAC stock and spares inventory management

•      Network equipment procurement (Paris & Asia)

•      Local loop vendor management (service assurance, etc.)

•      Manage the Network Knowledge database

•      System and Network Change manager (Relocation, upgrade, new system)

•      Chairman of monthly Network OPS meeting

•      Network applications support

•      Chairman of monthly APAC core team meeting

•      Network finance control

•      Internal IT support manager

 

 

2010 – 2013                       XXX

(Unified Voice Services, Professional Telecommunication Services, and Recording Services for investment Bank)

Systems Engineer (APAC)

•      Provided Tier 2-3 support to customers calling in with technical problems(Natixis,BNP,SG,CA-CIB,UBS,BAML,BBVA,ING,Newedge,Santander,Tradition,OTCe x,SunRise.etc)

•      Designed, management, and implementation of Etrali Trading voice project (Etradeal, Opentrade, Nice, Cybertech, Verint, RedBox, Uniify, TrixboxMobile Recording, VMware etc.)

•      Plan,  organise  and  control  projects  in  order  to  deliver  required quality business solutions within agreed timescales and budget. Defines the scope of the project, manages project objectives, risks, issues and resources

•      Direct client facing activities for pre and post sales meetings, service reviews and monitor KPIs to keep track of service quality, customer satisfaction

•      Liaising with Vendors and managing and documenting for the project.

•      Allocate resources, job scheduling, interventions follow up to the on-site service team

 

2010 – 2010                       XXX

Support Asia Pacific all voice equipment and maintenance the system (BT, Avaya, Speakerbus, Voiceprint, Octel, Channel Bank, Passport) Telecommunications Support Analyst (APAC)

•      Schedule Infrastructure Move, Add

•      Perform change ,Break/Fix of the System in Asia Pacific

•      Coordinate with Vendor in Asia Pacific

•      Monitor all of the Voice System & Video conference ( BT, Avaya, Speakerbus, Voiceprint, Octel, Passport, Polycom )

•      Configuration for all the Voice System (BT, Avaya, Speakerbus, Voiceprint, Octel, Passport)

•      Relocation & Cabling plan for Datacentre connection on user desk

 

2008-2010                          XXX

(Provide System integration Service to Local Company)

System Engineer (Greater China,SEA)

•      Over 2000 position BT Trading System Project & Installation with XXX

•      Supervised the provision of technical support across all client in the Project

•      Assist in the provision of project management services

•      Analyses information to determine, recommend, and plan layout for type of Servers and peripheral equipment modifications to existing systems.

•      Responsible for implementing and maintaining system security and configurations of client company servers while providing IT support, to include planning, software and hardware configuration to end-users

•      Operation maintenance with company infrastructure: AD, DC, DNS,

DHCP, IIS, E-mail Server, NAS Server, SQL Server, SharePoint Server, VMware, Juniper, Checkpoint

 

2006-2008                          XXX

(Hong Kong Listed Company)

Senior Computer Technician

•      SAP Account configuration, Virus protection, Video Conference machine booking, video conference room check for booking, Software installation

 

Technology Summary

Networking: OSI 7 Layer, Cisco Router & Switch: IP routing, Access List

Control, ARP, STP, RIP, EIGRP, BGP,MPLS,VLAN configuration,

Trunk Flow Control, VPN, IP Sec

System Security: Juniper Firewall Setup & operation, Checkpoint Firewall Setup &

operation, Anti Span/Anti-Virus Mail Gateway Setup & operation

etc.

Domain Registration:  Domain Name Hosting, DNS Mapping, Domain Name

Management etc.

E-mail Service: E-mail Server Setup & operation, Accounting, Policy management

etc.

AD Administration: User Accounting, Permission, Policy, Site Replication etc.

Voice system:  BT Trading System, Nice Recording, ITS Recording, Nice Perform

Express, Cybertech, Virent, Framing, Signalling, CTI, E1, T1, PABX

and VoIP

Protocol: TCP/IP, HTTP, SNMP, DHCP, FTP, TFTP, NTP, LDAP, SMTP.

VDI: VMware Server, VMware ESX

Education

2001

– 2006

XXX University

Bachelor of Computer Science

2000

- 2001

XXX College

Preparatory Course in Science Section

 

 

Certificate

CCVP : 642-436,642-446,642-456,642-642,642-426

Oracle OCA: IZ0-051,IZ0-052

ITILv3

Nice NIM 4.1 Certified

 

Language Skills:

Cantonese and English, Mandarin

 

 

 

 

 

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