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Experience Summary
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He has 21 years of working experience in IT industry.
He worked with different industries such as publishing, education, IT solutions, accounting firm, shipping and recruitment.
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Education
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X
MSc eCommerce Engineering
X
BSc (Hons) Computer Information Systems Design
Certifications
Citrix Certified Administrator XenApp 6.5
Lotus Notes Domino 8 Administration Fundamentals
ITIL v3 Foundations
MS Office 2002 Master/Expert
The European Computer Driving License (ECDL)
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Interview Notes
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1.Currently, he’s not connected with any company and recently left the job last July 2, 2020. Previously he worked as a technical support analyst with X. Responsible in daily support of servers, network, applications and configuration/setup of local computers, printers and other hardware. Daily IT support service via desk side, remote, phone call and MS teams for US, Europe and Asia offices. He also worked with X as IT support. Same tasks with X. He also worked with X as a system engineer. He provided front line desk side, counter, remote, phone support for internal staffs under ITIL process. He also worked with X as a customer service officer. Previously to that, he also worked with X as booking assistant and industrial placement trainee with X.
2.He specialized in desk side support for servers, network and applications. Mostly infrastructure support.
3.Desktops Skills – 9/10 ratings. He‘s been doing desktop support desk side or remote for 10 years now. Troubleshooting hardware and software issues with the workstations.
4.Server Skills – 8/10 ratings. He has experience in monitoring and maintaining the servers such as Windows Server including file servers, mail servers and cloud servers.
5.Network Skills – 7/10 ratings. He has experience in activating or configuring Cisco, LAN, IP address, cloud-base network and troubleshoot network issues.
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Recruiter
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Victor Chen
+852 6700 6472
Victor.chen@svarecrutment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
2512, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong
Business Registration Number: 69962241-000-10-19-1
EA Licence Number: 59482
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.
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Potential Employer Terms
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General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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