WeChat ID: SVARecruitment




Hot HK_IT Program / Business Support Manager




Hong Kong


Hong Kong


 25 years working experience in the IT industry.


His last work was at  XXX as Program Manager/Business Support Manager from 2000- 2019.


Master of Business, eCommerce

XXX University

Bachelor of Science, Mathematics & Computing


Motives & Seeking

He is open for other job opportunities because he wants to take different challenges either on Business or IT side.





Current Salary

$ 900k HKD Per Year

+  Bonus

+ Medical

Expected Salary


Notice Period

1 Month

Interview Availability

1 Week

Key Criteria Notes

  1. His strongest technical skill is project/program management. He is also fast learner as in the last 2 years he picked up a new role Business Support Manager and easily learn the nature of this job.
  2. Has 2-3 years working experience on Agile. He used it on different projects to understand the business needs. Prioritize the requirements and do the daily quick meetings to follow through the development/progress. He rates himself 4.
  3. Has no working experience on Jira, Jenkins and Docker.
  4. In his last job at XXX, he works on interphase with internal Manager.  Works with external distributor to work out the pricing strategy in order to maximize the revenue.  In addition, he responsible for working out the POR (PLAN of Record) of the company.



Victor Chen


+852 6700 6472


Any questions regarding this CV or the inviting the candidate for interview, please contact the Recruiter. Terms and conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request.





2 years of Business Support Manager and 23 years of Program Manager/IT Business Consultant experience in global sales and marketing organizations, information technology and business intelligence. Proven experience in support of internal and external customers; responsible for pricing strategy and PLAN/POR target setting; providing guidance to various stakeholder; handling exception price requests and deals negotiation with various parties including field sales, business planning team and business units.  As for PM role, managing projects in different contexts including lead, coordinate and drive cross-functional efforts in addressing business and technical needs. Manages programs of large may be global scope, impact and complexity through all phases of the program lifecycle. Manages interdependencies and integration among multiple projects, teams, and stakeholders. Sets direction for programs directly related to corporate policies or important business operations to meet strategic goals of significance. Oversees identification of tasks, dependencies, costs assigns resources, and communicates expectations to core team members. Assesses risks and identifies solutions to timely, efficient achievement of program goals. Ensures that quality standards and budget constraints are met. Prioritizes utilization of resources with other functions etc.



XXX (2000 – 2019)

Business Support Manager

  • Evaluated and implemented pricing strategy based upon business and competitive market dynamics.
  • Performed competitive pricing analyst and monitoring ongoing competitive environment to support customers to win in tenders and government deals.
  • Forecasted demand, gathered and analyzed information to drive the business to maximize revenue through supply commitments, channel inventory management, pricing strategies and marketing program support.
  • Coordinated with field team by providing the expectation and collecting the relevant details to work out PLAN/POR that optimize the revenue and drive the business growth.


Program Manager

  • Program Managment
    • Drove a program through the entire development life cycle through deployment
    • Led a cross-functional project team to define scope of projects.
    • Provided solutions or technical recommendations to address business needs for improving productivity and efficiency.
    • Collaborated with WW project team for prioritizing Geo requirements appropriately and migrating users from Geo solution to WW solution.
    • Managed a usage model of application to align with software licenses constraint.
  • Stakeholder Managment
    • Partnered with super user to drive tool adoption.
    • Managed stakeholders to transition into new solutions.
  • Technical Project Managment
    • Provided technical consultation to regional business groups.
    • Provided expert knowledge on decision support systems and OLAP technology.
    • Led a small Geo team with few developers to deliver quick hit solutions for supporting business needs.


XXX (1997  – 1999)

Analyst Programmer

  • Worked through the entire development life cycle including requirements gathering and analysis, program design, coding, testing, deliver training and deployment.
  • Enabled BI analytics capabilities for Executive Management.
  • Provided KTBR Support.


XXX (1995 – 1997)

EIS Consultant

  • Understood business problems and recommended solutions to meet clients’ needs.
  • Worked through the entire development life cycle including requirements gathering and analysis, program design, coding, testing, deliver training and deployment.



XXX University

Master of Business, eCommerce, 2003


XXX University

Bachelor of Science, Mathematics & Computing, 1994

















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