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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT HK IT Infrastructure, Microsoft Office, Power BI, ServiceNow, Jira, HR system t, Support Team Lead, $38k HKD

Date

12 / 03 / 2025

Nationality

Hong Konger

Shanghai, China

Experience Summary

Has over +21 years of experience in IT Industry.

Current & Previous Employers and jobs include:
Support Team Lead at XXXX
Managed Service Desk Supervisor at XXXX
Service Call Administrator at XXXX
Service Support Team Lead at XXXX

Education

Bachelor of Science (Hons) Information Technology and Business Information Systems at XXXX University

Bachelor of Arts (Hons)
Business Management at University of XXXX

Advanced Diploma in Business Information Technology at National Computing Centre Education
(NCC)

Diploma in 
Business Management at Chartered Management Institute (CMI)

Certified Business Analysis Professional (CBAP) XXXXInstitute
Analyzing Data with Power BI Gold Learning
Analyzing Data with Excel Gold Learning
Six Sigma Green Belt Six Sigma Society
CompTIA Green IT CompTIA
ITIL FOUNDATION Great Learning Education

Motives & Seeking

He is actively looking a job due to family issues and had to leave his previous company. Open for  Business Analyst and Service Support positions.

 Languages

English – Fluent
Cantonese - Native
 

Recent / Current Salary

$9k RMB per month

$38k  to $40k HKD per month
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 21 years of experience in the IT industry. In his most recent role, his team is working on an extra RM system. His team will focus on implementing an HRM system for a client. Based on his experience with fast-food companies, he is responsible for providing an HR system that includes mobile apps. His role is to ensure that customer requirements are gathered, documented, and communicated to the programmer so that the solution meets the customer's needs. He is now in the implementation stage, and his team also provides user training and product testing.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skill is his team's skill sets and his focus on report handling. His priority is dashboard presentations, as he needs to prepare multiple reports for top management. The dashboards are designed to provide insights for his service team, ensuring they have the necessary data for decision-making. Ultimately, he emphasizes reporting and dashboard creation as key strengths.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He is certified in ITIL Foundation and has expertise in Microsoft Office Excel. He also possesses experience in Power BI, ServiceNow, and Jira, among other tools. In his recent role, he mentored a team of IT Helpdesk Engineers while managing system operations and maintaining IT hardware, software, networking, and applications.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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