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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT HK IT Infrastructure, Active Directory, Remedy,  ServiceNow, Exchange Server, Project Manager, $60k HKD

Date

07 / 03 / 2025

Nationality

Hong Konger

Hong Kong

Experience Summary

Has over +20 years of experience in IT and Banking Industry.

Current & Previous Employers and jobs include:
Project Manager– Credit Suisse at XXXX
Service Delivery Manager HK & SG at XXXX
IT Support Engineer at XXXX
Technical Analyst at XXXX
Senior Delivery Team Analyst at XXXX
MIS Assistant at XXXX
System Engineer at XXXX
 

Education

Bachelor of Science (Honors) Computer Network  at XXXX University

Diploma of Computer Science at XXXX College (Computer Center)

Exin ITIL v3 Certification

Motives & Seeking

He is open for jobs in the Market. Open for IT  Support and Project Manager related roles.

 Languages

English – Fluent
Cantonese- Native

Recent / Current Salary

$52k HKD per month

$60k HKD per month
 

Notice

Period

1 Month 
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 20 years of experience in IT and the banking industry, with a strong focus on desktop support. For the past 11 years, beginning his career as a desktop engineer and earning a promotion after more than two years. Later, he advanced to a service delivery manager role, overseeing key services from the computer center and managing hardware support operations. In this capacity, he managed an APAC team of around 15 members spread across Hong Kong, Singapore, Australia, and Japan, was responsible for budgeting, and maintained close collaboration with key stakeholders through regular office visits. Additionally, he oversaw multimedia support—including video conferencing, livecasts, and video clipping—and gained valuable experience at XXXX in data center support, managing global Internet banking services with prompt updates and patching. The highlights of his career span the past 15 years, demonstrating a progressive development of technical and managerial expertise.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has developed strong soft skills through his extensive experience in VIP support and service management. He has taken on executive roles during visits by the apex CEO to the Hong Kong branch and organized event support, including coordinating vendor assistance for renovations. Additionally, he participated in annual small-scale renovations for the Asia International Conference, formerly known as the Asia Investment Conference, held every March. His experience in VIP support has honed his ability to provide unique, prompt responses to high-expectation clients.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He explained that his experience in support were primarily limited to Microsoft products and, at times, mobile products. He noted that banks typically develop their own applications and maintain dedicated support teams, yet his role involves handling issues such as difficulties with mapping teams and problems with Active Directory account onboarding. In these situations, he acts as an intermediary to communicate with vendor teams. His work is largely incident-based, addressing problems like network time discrepancies and Exchange Server outages. In previous roles at SMEs in Hong Kong and at XXXX’s, he was responsible for assembling and repairing computers to manage costs. In contrast, at the bank, vendor-supplied machines are replaced under warranty, which limits opportunities for such hardware assembly. For ticketing and incident reporting, he uses systems like Remedy and ServiceNow, participating in technical support calls even though he is not the designated incident manager.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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