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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT HK IT Infrastructure, macOS, Windows, Microsoft 365, Azure, SolarWinds, IT Service Manager, $50k HKD

Date

24 / 03 / 2025

Nationality

Hong Konger

Kowloon, Hong Kong

Experience Summary

Has over +20 years of experience in the Industry.

Current & Previous Employers and jobs include:
IT Service Manager at XXXX
IT Specialist at XXXX
Desktop Support Technician at XXXX
Assistant Branch Manager at XXXX
Financial Services Co-ordinator at XXXX
Junior/Senior Customer Service Representative at XXXX

Education

Information Technology Management, Faculty of Arts at XXXX University

Motives & Seeking

He is actively looking a job since he recently left his company due to personal issues back in Canada and now moved back in his country. Open for new position relevant to IT Field.

Languages

English – Fluent
Cantonese - Native

Recent / Current Salary

$50k HKD per month

Notice

Period

Immediately Available

Interview Availability

Requires a day notice

Interview Assessment Notes

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 20 years of industry experience, including 16 years in IT. He worked at IBM providing desk-side support before transitioning to XXXX, where he started as an IT specialist handling first and second-level support, as well as system imaging. Over time, he moved into a management role, eventually becoming the IT Manager for the service side, overseeing four staff members across Canada and mentoring them. His responsibilities included leading nationwide imaging projects and managing critical incidents, including a ransomware attack that encrypted company data and backups. He spearheaded the recovery effort, reimaging systems across the organization to minimize data loss. His role has been dynamic, requiring constant problem-solving, and he thrives in the ever-changing IT environment, finding motivation in tackling new challenges daily.
What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills include problem-solving and attention to detail, allowing him to identify issues that others might overlook. This precision and thoroughness contributed to his transition into a management role, where he ensured tasks were executed properly and efficiently.
Do you have the lists of key criteria’s according to the clients’ requirements?
He has extensive experience supporting operating systems, primarily Windows, from XP to Windows 11, with some exposure to macOS. His expertise is stronger in Windows environments. In his recent role, he played a key role in the company’s transition to Microsoft 365 and Azure in 2023. He also specialized in mobile device support, leading the setup and configuration of the company’s MDM solution. As part of this, he managed cell phone migrations every three years, ensuring seamless transitions, particularly for executives handling sensitive data. Additionally, he was responsible for troubleshooting and user support, utilizing SolarWinds as the primary ticketing tool

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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