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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT HK IT Infrastructure, Incident management, Hardware and applications, ITIL 4 Certified,  IT Service Analyst , $40k HKD

Date

28 / 02 / 2025

Nationality

Filipino

Hong Kong

Experience Summary

Has over +6 years of experience in IT Industry.

Current & Previous Employers and jobs include:
IT Service Analyst at XXXX
Tech Operations Analyst at XXXX
Customer Service Supervisor at XXXX
Senior Customer Service Officer at XXXX
Customer Service Officer at XXXX
Senior Customer Service Officer at XXXX
Customer Service Officer at XXXX
Team Leader at XXXX
Senior Facility Executive at XXXX
Team Associate/Customer service Representative at XXXX
Customer Care Professional at XXXX
Supervisor at XXXX

Education

Bachelor of Science in Commerce, Management at XXXX University

Motives & Seeking

He is passively looking a job for a good opportunities in the market. Open for relevant field within mid- roles.

 Languages

English – Fluent
Tagalog - Native
Cantonese- Intermediate

Recent / Current Salary

$40k HKD per month

$40k HKD per month or higher
 

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has six years of experience in the IT industry, beginning in customer service. He started his IT support role at XXXX, spending three years managing tier one issues for hardware and applications and escalating unresolved cases to tier two. At XXXX, he similarly supports global internal users with basic troubleshooting and further escalation as needed. Additionally, he participates in major incident management and works as a reporting analyst, reviewing trends on a weekly and monthly basis to improve KPIs.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He is highly skilled in communication, serving clients and internal business employees worldwide. While English is the primary language, he adeptly manages a diverse range of personalities, including VIPs and contractors. With a strong background in customer service, he excels at gathering accurate information to determine the necessary actions. His involvement in major incident management and reporting demonstrates his ability to analyze and investigate problems effectively, which is one of his key strengths.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He serves as the primary support for the company's hardware, software, and applications that lack sufficient in-house support. His role includes managing hardware printers and similar systems. Additionally, he holds an ITIL 4 Foundation certification.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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