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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT HK IT Infrastructure, Active Directory, Networking, Remedy ticketing, Tier 1 & Tier 2 support, CCNA , ITIL, IT Analyst, $35k HKD

Date

05 / 03 / 2025

Nationality

Hong Konger

Hong Kong

Experience Summary

Has over +6 years of experience in IT Field.

Current & Previous Employers and jobs include:
Senior Analyst / Senior Software at XXXX
Senior IT Support Specialist / Support Service Specialist at XXXX
IT Engineer at XXXX 
Service Engineer at XXXX 
IT Engineer at XXXX
Service Engineer at XXXX
IT Engineer at XXXX
IT Engineer at XXXX
Activities Assistant at XXXX

Education

Bachelor of Science (Honours) Computer Networks and Security at XXXX University London 

Bachelor of Social Science (Honours) (Major in Applied Psychology)
XXXX College  (de-registered)

XXXX Directors’ College 

ITIL ® 4 Foundation - IT Service Management Certification
 

Motives & Seeking

He is open for  jobs in the market. Preferred IT relevant roles.

 Languages

English – Fluent
Cantonese – Native
Mandarin - Fluent

Recent / Current Salary

$$34K HKD per month

$35k HKD per month or negotiable
 

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has six years of experience in the IT field working in the financial institutions, logistics companies, and government offices, where progressing from helpdesk and desk-side support roles to more advance IT service management. His work has included providing Tier 1 and Tier 2 support, with a focus on incident and problem management and having a good quality of communication towards work. He has collaborated with global teams and end users to efficiently resolve issues and ensure smooth service operations.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills include his technical knowledge, technical writing, and effective support. He plans to concentrate on areas related to his field of study, especially in assisting end users with general computer usage and initial setups. However, he acknowledges limitations with certain basic network issues, such as DHCP or DMS.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience in Tier 1 and Tier 2 support and holds certifications ITIL and planning to get CCNA. In his current role, he manages IT service processes, primarily incident and problem management, including reviewing incident statuses, assessing priorities, escalating issues to teams, vendors, or non-IT departments, analyzing root causes, and monitoring resolutions. Additionally, he has experience supporting office computing issues, email systems, Active Directory, network assignments, and various devices, including desktops, laptops, and mobile devices. He is most experienced with the Remedy ticketing tool and, while he hasn't used ServiceNow, he is familiar with it. In networking support, he has handled IP address assignments, DHCP management, and assisted the internal network team.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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