RECRUITER SUMMARY

Name:	Hot HK_IT Data Analysis Reporting Project Manager		Age:	30’s
Nationality	Hong Kong		Residence	Hong Kong
Experience	8 years working experience in the IT industry. Her last job was at XXX as Project Manager from 2017- 2019. She is currently taking good care of his father and is doing some freelance projects.		Education	Degree: Master of Arts in English Studies XXX University
Motives & Seeking	She is immediately available and is looking for IT Project Manager position and is interested to work on new technologies like IoT and Blockchain.		Languages	English Cantonese Mandarin
Last Salary	$ 576k HKD Per Year $ 48k HKD Per Month Fixed + Bonus + Medical		Expected Salary	Negotiable
Notice Period	Immediately Available		Interview Availability	Immediately Available
Key Criteria Notes		Her strongest technical skill is data analysis and reporting on the system. Has 5 years working experience on Agile. He used it for product development, brand and security and web and mobile application solutions. They used agile in terms of development to manage all the changes and work on the deliveries on the customer’s reviews of the products. He rates himself 4. Did not directly work with Jira but use other internal project management systems and tools e.g Smartsheet. She also used internal spreadsheet to track the project and program. In her last job, she is responsible to work with customers in terms of requirements, regular customer review meeting programme update and implementations on global/regional scale. Discuss with the IT team about the requirements and design. Work on package solutions, project budget, timeline and resources. Discuss about the risk, strategy and delivery. Do the testing and UAT. Review after the delivery.
Recruiter	Victor Chen		Contact	+852 6700 6472 Victor.chen@svarecruitment.com
Any questions regarding this CV or the inviting the candidate for interview, please contact the Recruiter. Terms and conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request.

XXX

PMP^®, PMI-ACP^®, CBAP^®, ITIL

PROFILE

Project Manager of 10-year experience, IT PMO Establishment, Brand Protection and Factory Solutions, SOCII Audit Consultant at XXX. Program Management, Change Management, Business Analysis, Commercial Update, Client Relationship Management, Business Process Improvement, Multi-region Cross-function Projects, Financial Servicing, Business Process Outsourcing, co-led APAC initial ISO Certification, ISO 9001 Auditor, Localization Solutions, Project / Content / Data / Quality / Translation Management Systems, Virtual Data Room, UX/UI Requirement Analysis, UAT, Pre-press, Financial Printing, HKEx IPO Listing Application, SFC Authorised Fund submission process, Medical Validation, Subject Matter Expert in Test Project and Conference Interpreting, APAC Employee Training and Website Administration, Employee Recreation Committee & Newsletter

The Platinum Rule of a manager I believe is to communicate, to take massive action and to serve, on purpose, have heart and with the big picture in perspective. And then to communicate, communicate, and communicate.

TECHNICAL SKILLS AND PROFESSIONAL AFFILIATES

PMP^®, PMI-ACP^®, CBAP^®, ITIL^®
Adobe CS6, Creative Cloud
SQL

Web & Mobile Apps Development Lifecycle
SmartSheet
SDL Trados, MultiTrans^TM Prism, FLOW, RRD FactNet

Microsoft Office Suite
Chinese word processing
Certified Yoga Teacher

RYT-200 (Croatia),
RYT-300 (Italy)

EMPLOYMENT HISTORY

XXX 2017 –2019

PROJECT MANAGER, PMO, BRAND PROTECTION AND FACTORY SOLUTIONS

Lead Market Leading Account (MLA) Programme & Customer Relationship Management: USD 20MM+ sales worth
Drive Regional and Cross Functional Team Communication and Performance: Universal software/firmware upgrade; Material upgrade and migration to 140+ global locations, 200+ machines, 1000+ users
Drive Teams and Risk Management: Direct Software Support Team, Field Service Engineer Team to investigate potential risks, conduct root cause analysis in Brand Protection and provide Case Reports – collect evidence, conduct control experiment, interviews, Corrective/Preventive Actions (CAPA) analysis and closing actions
Commercial Report Out: Present program update in customer meetings; analyse potential risk and recommend solution. Engage project sponsor and stakeholders, solicit and prioritize requirements, manage and align customer expectations on timeline, scope and change. Lead focus group, workshops and customer review meetings
Management Reporting: Business Review; Programme Update; Data analytics; Solution packaging; Team Achievement Newsletter
Change Management: Drive PMO establishment; Big team training and buildings; Standardize best practise, documentation; Drive key learnings, lessons learned, continuous process improvement
Product Solution Design and Rollout: Mobile and web applications full end-to-end product life cycle; Agile and/or waterfall methodology; Commercial package design, communication and release; Proof of Concept (POC)
IT System SOC2 Certification: System security and integrity investigation, gap closing engagement, training

XXX 2009 –2017

SENIOR PROJECT COORDINATOR (2009 –2017)

Drive Regional and Cross Functional Projects: Service delivery in regulatory submissions, business process outsourcing including HKEx IPO Listing Application, onsite coordination, SFC authorised fund submission process, financial documentation and data control; Medical validation process and other localization solutions
Customer Relationship Management: Supporting sales customer meeting and report out
Marketing Analytics: Provide data analysis and budget report; Procure content copy for Sales and Marketing Team, Assist Sponsorship Events to promote brand name and solicit new client leads
Stakeholder management: Team shift lead; Monitor project timeline and process controls, track deliverables and drive timely submissions to regulators; Vendor/Supplier management
Subject Matter Expert: Test or New Projects; Worldwide conference interpreting
System and Process Upgrade: UX/UI design, feedback; UAT Testing; Solution training to teams; Issues report
Project Financials and Analysis: Key account reporting; Customer retention and recovery program
Stakeholder Management: Assist system design, workflow, system, process change delivery and training
Continuous Process Improvement and Service Delivery
APAC Employee Administration: Website and Training management; Team Newsletter

ISO9001 AUDITOR (2012 –2017)

APAC Certification Achievement: Co-lead the regional initial ISO9001 Stage 1/ Stage 2 certification process for Asia, direct report to Global Quality Manager
Risk Identification and Continuous Process Improvement: Customer requirements and ISO9001 compliance
Certification Maintenance: Lead half-yearly internal audits and bi-yearly external audits; Ensure conformance and continuous improvements; Review and update to Quality Documentations; Roll out training and lesson-learned

INTERIM TEAM LEAD (as cover for team lead on maternity) (August-November 2015)

Management Reporting: Key account performances, inter and intra team communication, resource planning
Point of Contact: Middleman between client and sales communication, alert price erosion, consolidate response
Data Analysis and Solution Design: Track and report business result, key account performance; Improvement solution by workflow re-creation, refinement and streamlining, Root Cause analysis and CAPA analysis.
Reporting: Post mortem reports; Solutions and account recovery, knowledge and lesson learned update

XXX February - September 2009

ASSISTANT RETAIL OFFICER

Cross-Team, Store Management: Product supply chain and inventory; Display; Customer delivery
Customer and Membership Management System: Bookfair events; Marketing trends

XXX 2007 - 2008

CUSTOMER SERVICE OFFICER

Bank Premier Customer Relationship and Sales: Cross-sell customer to upgrade full range of banking service
Winning Team: Team and individual sales target achievement; Team building

EDUCATION AND QUALIFICATIONS

XXX University 2009 - 2011

Master of Arts in English Studies

XXX University 2004-2007

Bachelor of Arts (Hons) in Contemporary English studies (First Class Honours Degree)
President’s List, Dean’s Lists, Lee Hysan Foundation Scholarships

XXX College) 2006
International Exchange Programme – Dean’s List, ZeShan (H.K.) Foundation Scholarship

XXX University 2006
Study Abroad Programme – Distinction

XXX School 1997 - 2004

Form 1 – Form 7, Joint School Science Exhibition (JSSE) 1^st Runner Up; Best Booth Design; IEE Awards

LANGUAGE PROFICIENCY

TOEFL overall score 111/120 BULATS: Level 4 (Advanced)

Speaking: English (fluent); Cantonese (native); Putonghua (advanced); Japanese (basic)

Reading: English (proficient); Traditional Chinese (native); Simplified Chinese (proficient); Japanese (basic)

Writing: English (proficient); Traditional Chinese (native); Simplified Chinese (proficient); Japanese (basic)

REFEREES

Costanza Deserti, Global Service Delivery Manager at XXX, NY

Julia Fontana, Managing Director at XXX, UK

Simon Wong, Attorney at XXX, HK/Australia

Michelle Chan, Marketing Lead, Tax and Legal at XXX, Zurich

Catalina Carranza, Service Delivery Manager and Business Analyst at XXX, UK

RECRUITER SUMMARY