WeChat ID: SVARecruitment



HOT_HK IT Customer Service With Solid 12 Years Experience In Technical Trouble Shooting_ $25K HKD Per month

Age Range:



Hong Kong


Hong Kong

Experience Summary

Over 12 years of IT Customer Service experience with strong Technical Troubleshooting and Analytical skills.


He was a Senior Technical Support in XXX Hong Kong Ltd. For 9 years. In XXX Internarional Co. Ltd he was an IT Executive there for almost 1 year.


MS in E-Commerce, 2012 – The XXX University.


BA in Information Technology – XXX Toronto, Canada


Certificate E-Commerce Consultant

MCTS Certified

MCP Certified



Motives & Seeking

Actively searching for a new job because since Dec.2019 he is not yet involved in any company since the pandemic starts.


English- Fluent

Cantonese – Fluent

Mandarin – Intermediate

Recent / Current Salary

$ 25K HKD Per Month

+ 1 month bonus every year

+Medical and Travel 

Expected Salary

$ 28K HKD Per Month

+ 1 month bonus every year

+ Basic Benefits


Notice Period


Interview Availability

1-2 days prior notice

Interview Assessment Notes

  1. He had been in XXX Hong Kong Ltd for almost 10 year doing Technical Support. The company is developing applications for Airlines and Travel Agencies and he is the on-site support. Since the pandemic arise he can’t find any job for a year. He left XXX Hong Kong Ltd. Last Dec.2019 so he decided to enrol in online courses, he took up online courses for AWS or Amazon Web Service and Python Languages.
  2. He rated himself 4/5 doing Networking, he help a small time company to set up and building their network, setting up of routers, switches, structured cabling, network topologies etc. He also has an experience setting up a video for a videoconference.
  3. His strongest skill is Trouble Shooting Hardware and Software. He even rated himself as 4/5. In his recent company, to make him successful in resolving the issue, he will listen to the users what are the concerns, ask relevant and proving questions so that he will know what he will do to resolve it. In Communication ability he rate himself 5/5 since he is so patient in hearing and listening the concerns of the user and provide an accurate solution.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecrutment.com

YOUR NAME, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521


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