RECRUITER SUMMARY

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SUMMARY

• A ​independent ​transformation change consultant specializing in building functional teams, managing vendor relationships, and coordinating training to complete projects and/or functions, working across multicultural diverse work environments and supporting the implementation of global and regional change initiatives and strategies. ​Exceptional Communication and interpersonal skills; Excellent multitasking and problem solving, a dedicated leader as well as team player; who is proactive in prioritizing and getting the job done to achieve results.

SKILLS AND ACHIEVEMENTS

Performance Management

• Drove multiple teams to build competencies in KPI, outsourcing, and operation efficiencies.
• Ensured appropriate KPIs and training are set for each engagement and communicate with all levels of management to develop plans, and performance expectations for BPO teams ​

Project Directing

• Created and managed a project team to improve KYC/KYB operations through vendor implementation
• Directed multiple departments/vendors for office expansion projects involving reviewing site plans, matching requirement, managing vendors, negotiating contracts, setting deadlines, overseeing enhancements, tracking progress and reviewing budgets.

Relationship Management

• Built collaborative partnerships in BPO and multiple projects liaising with internal departments to achieve budgeted targets, delivery standards and continued growth.
• Lead multiple operations team to create business continuity plans and guidance in building the relationship with the outsourcing vendors.

Management Proficiency

• Lead an IT team in developing an e-commerce blockchain platform and mobile app into a successfully functional status
• Managed a large virtual operations team offshore, and relationships onshore for multiple teams.
• Managed overall performance and the daily operations of a startup with 5 departments to achieve business goals.

Developing Standards/Process Improvement / Quality Management

• Built multiple functional teams with a uniform set of standards for operation, organized work procedures, and segregated roles.

• Conducted multiple assessments for various outstanding group assignments and made recommendations for improvement on workflow efficiencies, work procedures and operations to maximize performance and growth.
• Created best practice on operation manuals for multiple departments and ensured proper documentation and work flows are transferred to outsourcing vendors and ensured that they meet compliance and risk policies.

Strategic Planning

• Built a new BPO department and relationship that successfully outsourced 8 department functions with cost savings of over $4 million HKD on resources annually
• Assessed company’s current strategies and created new business cases, processes, presentations to senior management to illustrate improvement solutions and outcomes.
• Generated multiple new streams of income for a fintech startup
• Developed transformation plans managed teams to execution.
• Planned and set the main framework for efficient workflows and key criteria of focus for multiple operation departments.
• Aligned department operations and responsibilities to support the overall company objectives and created strategies to resolve operational issues
• Anticipated market competition trends, potential business risks and recommended appropriate initiatives to counter/outperform competitions

Team Building / Coaching

• Built and created an excellent team spirit culture in a new startup through creating team building activities and mentoring programs
• Created and managed the development of a healthy internal culture that retains key employees and encourages their professional development and career path to grow within the company.
• Built 5 fully functional departments (Accounting, Marketing, IT, Operations, and Human Resources) in a startup in 2 months.
• Created and managed employees in HR in creating and implementing established policies in line with the company's values in the handbook along with creating tools to enhance track records of employees, maintain employee retention, and recruitment.
• Created and built a customer service team including creating training material internally and externally consisting of information on Blockchain, tutorials for usage of the platform and app., and translations on documentation.
• Created course alibis and developed lesson plans and curriculum for in English for a college in Canada.

Communication and Soft skills

• Native English, fluent in Cantonese and Mandarin.

Technology and Computer

• Atlassian Jira/Confluence
• Windows Office and G-Suite
• e-wallet managing and blockchain knowledge.

PROFESSIONAL EXPERIENCE

OTHER EXPERIENCE