WeChat ID: SVARecruitment





12/ 07 / 2021


Hong Kong


Hong Kong

Experience Summary

Over 20 years working experience in different Industry.


Currently working as Regional Service Delivery Manager in XXX


Previous company: XXX


Degree: MBA Specialized in Business Administration and Operation Management

University: XXX

Degree: Diploma of Computer Information System

University: XXX, Canada


ITIL V3 & V4 Certified

Motives & Seeking

He is looking for job opportunity because he just returns to NTT for the reason of renewals of their MNC client but as of now there’s no progress, he just want to plan ahead and be proactive on looking new opportunities.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

$62K HKD fixed per month

+1.5 Months Bonus

+Basic Benefits

Expected Salary

$65K-68K HKD fixed per month

+13th Month Pay

+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. He is currently working in XXX, as Regional Service Delivery Manager in APAC. He managed service delivery in 10 countries with 290 offices, serving over 3000 business users. He leads a team of three specialists with several support groups, to ensure excellent service delivery and services onboarding, within SLA and exceed client’s expectations.
  2. He’s also responsible for operations of the region and acts as a point of contact to interface with multiple stakeholders including the client, internal service teams and system vendors. He also participates in contract renewal like what are the limitations of the contract, in terms of changes, how many revisions etc.
  3. He is in high-level management in terms of IT Infrastructure. Like in Data center offices, what are the routing needed, he is more in a planning side, and collaborate with different teams to execute the plans and he also has an experience managing a team of SME/engineers.
  4. In XXX, he was the Service Delivery Manager, and he needs to ensure the support team to complete service request and resolve incidents with SLA and required compliance.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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