WeChat ID: SVARecruitment





12 / 06 / 2021


Hong Kong


Hong Kong

Experience Summary

Has been in the IT industry for 20 years


Currently working in XXX as Assistant Manager


Previous Company: XXX


Master Degree:  Msc in Knowledge Management

University:  XXX

Degree:  BSc of Computing and Networking

University:  XXX

Motives & Seeking

Actively looking because his passion is in customer service, repair, and support not as a system integrator. Target, any post sales or after sales services in every technical product.


English- Fluent

Mandarin- Business level


Recent / Current Salary

$38K HKD Per Month Fixed

+Performance bonus

+Basic Benefits

Expected Salary

$38K HKD fixed per month


Notice Period

1 Month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. Has experience in Cisco routers and switches equipment with XXX, it was a contract base project for 6 months where they sell a moving camera. They are designed to move offices and since he was a service engineer and IT Support officer he was exposed to those products. Has CCNA Certification
  2. With XXX  deals with payments in transportation and F&B. As the assistant manager in operations, he assists merchants for their account settings, technical problems and also if there’s a system integrator who wants to integrate the system to their POS then he can assist for modification. In Hong Kong they have around 5- 6 thousand users separated in 6 teams.  He was part of the government /school account with 1 thousand users and 40 thousand devices in Hong Kong. 
  3. As for retail experience he was with XXX for 17 years. One role is a regional technical support where he was trained in Japan to technical repairs of the XXX products and after returning to Hong Kong he would contact his colleagues in Philippines, Taiwan, China and Hong Kong and train them it is called Train the Trainer model. Provides prompt advice to subsidiaries and distributors on technical problem encountered.  For 5 years he was part of the technical support of XXX Call Centre where they cater hardware and software setting, from trouble in connecting the printer, printing issue and all. Assisting customer remotely as Tier 1 level.
  4. In XXX, he was in charge in small security camera for regional service he provides training since he have a full picture of repairing for these kinds of camera and he was also in charge in taking good care of service repairing service.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

To get updates and more, Subscribe Now! Register Now