WeChat ID: SVARecruitment





10 /12 / 2021


Hong Kong


Hong Kong

Experience Summary

Over 20 years working experience in giving support in IT concerns


Currently working as Customer Support Specialist in XXX


Previous company: XXX


Degree: MSc in Information Technology

University: XXX

Degree: BSc in Computing and Networking

University: XXX

Motives & Seeking

He is looking for permanent job and looking for a company that gives his employee to grow and with better salary.


English- Fluent

Mandarin- Fluent


Recent / Current Salary

$28.5K HKD fixed per month

+0.5 Month Bonus

+Basic Benefits

Expected Salary

$30K HKD fixed per month

+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. Currently he is working in XXX, as Customer Support Specialist.  He is in charge in HK office and solution centre. He provides training to their HK users, and they have 200 users in HK and Macau. He provided tier 1 and tier 2 support for their IT infrastructure relates issue, server support and some VPN connections support.
  2. Last year his biggest achievement is that he resolves 2,000 tickets and all for them gave a very satisfactory grade. He is also engaged in implementing corporate projects for global team and he leads a China team project names custom care where they are getting the feedback from their customers regarding IT service related.
  3. He does the daily monitoring in HK office; he also creates some IT documents for company IT compliance and meeting the China’s KPI and some audited documents and soft documents.
  4. His strongest skills are his communication skills because he can communicate well with their end users so that he can resolve their issues and his familiarity with the Microsoft environment gives him the advantage to formulate a resolution in a certain issue. Because he always does support the windows and every day, he is touching the servers.
  5. He has also experience in supporting Apple devices because many of their users are using Apple device and his common issue that he is resolving is about the policy and user’s email, and lost access to the certain documents that usually they have an access too.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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