WeChat ID: SVARecruitment





07 / 13 / 2021


Hong Kong


Hong Kong

Experience Summary

Total of 9 years working experience, 7 years in E-commerce and 2 years in Sales industry.


Currently working as: Customer Service Supervisor in XXX


Previous company: XXX


Degree: Higher Diploma in Translation and Interpretation

University: XXX

Motives & Seeking

She is looking for a stable company because she feels like her current company is not stable since they are doing a layoff every year.


English- Fluent

Mandarin- Fluent



Recent / Current Salary

$ 24.5K HKD Per Month

+13th Month Pay.

+Discretionary Bonus

+Basic Benefits

Expected Salary

$ 28K HKD Per Month

+13th Month Pay.

+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. In XXX she was the Retail Operation Supervisor and in almost 2 years she drove rise in sales and customer traffic through new concepts in merchandise display. She has experience as an end-user of payment gateway, but she does not have the professional exposure.
  2. In XXX she is using ERP, Shopify, and a ticketing system. She also has an experience in setting-up e-shop in Network Partner like they are setting up their e-shop in some ecommerce platform like Amazon and she’s the one who was in charge on that.
  3. Currently she is working in a global e-commerce company called XXX as Customer Service Supervisor. Her primary duty is to supervise their team composed of 10-12 people from 8 country.  She is supporting backend development team with project cycle through solution review, feedback, and assistance with scoping and estimation. She also developed KPI and drive to ensure measurements are met in accordance with the company's goal.
  4. Her communication skill is her strength she even rates herself 4 out 5, she can communicate effectively in different people but sometimes there will be a miscommunication because of lack of focus so she believes that it is the thing that she needs to improve. In Team Management she rates herself as 3.5 out 5 because she knows she has a lot to learn but as of now she reached and accomplish the customer service HR Objectives.  


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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