WeChat ID: SVARecruitment





08 / 02 / 2021


Hong Kong


Hong Kong

Experience Summary

Almost 7 years of experience as Customer Service Officer


Currently working as Senior Customer Service Officer in XXX.


Previous Company: XXX


Degree: Bachelor’s Degree in Applied Management

University: XXX, Australia


CapTIA A+ certified

Motives & Seeking

Actively looking for a new job because he wants to change from Retail Service to IT Sector and Technical Service Support job.


English- Fluent

Cantonese- Native

Mandarin- Conversational

Recent / Current Salary

$17K HKD Per Month Fixed

+ quarterly bonus

+ Basic Benefits

Expected Salary

$22K HKD Per Month Fixed (Negotiable)

+ bonus

+ Basic Benefits

Notice Period

1 month

Interview Availability

1-2 days prior the interview

Interview Assessment Notes

  1.  He is currently working in XXX as Senior Customer Service Officer. His primary duty is to answer calls, email concerns of their customers regarding membership program, and he also do some marketing materials in CRM. He is a quick learner he can easily understand and used new system or software, because currently he’s self-studying, programming language which is Python.
  2. He is strong in Customer Service he rates himself 5 out 5 since he’s been doing Customer Service for almost 7 years. So, one of the difficult situation he had was when the irate customer and wants to speak with the upper management but he will make sure to handle the situation professionally by being calm down and understand the concerns and explain everything that they need.
  3. He is familiar in Zendesk he even rates himself 4 out 5 on this because he usually uses it to support customer inquiries and complaints. In Cloud platform he is familiar with Azure since he is using it for personal but not in his current job.
  4. He usually supports hardware and software concerns of his clients thru phone and email, and sometime in physical. He also has some knowledge in Active Directory since it was included in his CapTIA A+ certification.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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