WeChat ID: SVARecruitment

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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan



HOT_HK Customer Service Analyst, Communication/Collaboration/Analytic Skills, $42K HKD


    26 / 09 / 2023


    Hong Konger


    Hong Kong

Experience Summary

7+ years of experience in customer experience industry

Current & Previous Employers and jobs include:
Customer Service Analyst at XXXX
Customer Success Manager at XXXX
Quality Assurance Specialist at XXXX
Communication Specialist at XXXX

Customer Project Specialist at XXXX


Bachelor’s Degree Fashion & Textiles (Fashion Merchandising)


ITIL 4 Foundation


Motives & Seeking

Is actively looking for a job right now because current role is contractual and is looking for more IT companies. Open for the customer success manager roles and similar roles.  


    English – Fluent
    Cantonese - Native
    Mandarin - Fluent

Recent / Current Salary

   $36K HKD per month

Expected Salary

    $42K HKD per month



    1-2 months

Interview Availability

    Requires a day notice    


Interview Assessment Notes 



  1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
    She has 7+ years of customer experience industry. She is working currently as a Customer Service Analyst with XXXX where she is responsible for project-based jobs and do some restructuring and transformation projects. Also handles and builds up the team according to their expectations. Previously, she has worked with FinTech industry and has worked on block chain and cryptocurrency industries as well.

  2. What skill(s) / experience would you self-describe as strongest or specialist in?
    Strongest skill would be communication, collaboration, and analytic skills. She has worked on these stuff for lots of years already and is essential in her previous and current roles. She was involved in different people, stakeholders, and that improved her communication and collaboration skills. She also has experience in quality assurance and has good experience in handling different data and reports.  

  3. Do you have the lists of key criteria's according to the clients' requirements?
    Has project management experience for about 5+ years now. Also has experience being involved in product management, has knowledge in technical background and is currently working with developers. Has experience deploying with SaaS especially during her time in XXX.


Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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