RECRUITER SUMMARY
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Name:
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HOT HK_CUSTOMER OPERATIONS & TECHNOLOGY DIRECTOR WITH SOLIF 15+ YEARS FO EXPERIENCE
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Date
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07 / 23 / 2021
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Nationality
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Hong Kong
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Residence
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Hong Kong
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Experience Summary
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15+ years MNC experience in IT industry.
Previously working as Customer Operations & Transformation Director in XXX
Previous company: XXX
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Education
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Degree: Master of Business Administration
University: XXX
Degree: Bachelor of Business Administration with Honors
University: XXX
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Motives & Seeking
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She is currently looking for a new opportunity since she is not engaged in any company since Feb 2021. She left her previous company because she’s been there for 12 years and she wants some diversity in her career portfolio, diversity in industry and in company.
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Languages
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English- Fluent
Mandarin- Fluent
Cantonese-Native
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Recent / Current Salary
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$ 60K HKD Per Month
+85-15 OTE
+Basic Benefits
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Expected Salary
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Negotiable but higher than her previous salary
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Notice Period
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1 month or 2 weeks
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Interview Availability
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1-2 Days’ Notice
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Interview Assessment Notes
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- She was working in XXX as Customer Operations & Transformation Director handling Asia Pacific region. She was in charge in digital transformation: Initiate, lead & manage strategic transformation projects including CRM & ERP system migration (Oracle), Knowledge Base, RPA, Chatbot, mobile applications, eProcurement & global phone infrastructure implementations in the regions to streamline & standardize workflows, increase efficiencies, gain quantitative & qualitative return on investments e.g., 15% FTEs reductions in Japan.
- She does not have direct experience in KYC, but she has an experience with same process as KYC for protection of their clients.
- She is strong in Customer Experience Excellence: Leverage Customer Journey Map methodology, Design Thinking approach, CRM solutions, digital data (BI reports), SLA audit tools, Cloud Cherry tNPS survey & social media data to evaluate UX process, each touch point of the customer/ distributor journey, identify pain points, opportunities, create Point of Departure (POD) to formulate strategies to increase customer satisfaction, retention & acquisition.
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Recruiters
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Victor Chen, Senior Recruiter & Talent Broker
852 6700 6472, Victor.chen@svarecruitment.com
Perry, Sourcing Associate
info@svarecruitment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong
EA Licence Number: 62521
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.
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Potential Employer Terms
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General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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