+852 6700 6472 WeChat ID: SVARecruitment

RECRUITER SUMMARY

Name:   

HOT HK_CUSTOMER OPERATIONS & TECHNOLOGY DIRECTOR WITH SOLIF 15+ YEARS FO EXPERIENCE

Date

07 / 23 / 2021

Nationality

Hong Kong

Residence

Hong Kong

Experience Summary

15+ years MNC experience in IT industry.

 

Previously working as Customer Operations & Transformation Director in XXX

 

Previous company: XXX

Education

Degree: Master of Business Administration

University: XXX

Degree: Bachelor of Business Administration with Honors

University: XXX

Motives & Seeking

She is currently looking for a new opportunity since she is not engaged in any company since Feb 2021. She left her previous company because she’s been there for 12 years and she wants some diversity in her career portfolio, diversity in industry and in company.

Languages

English- Fluent

Mandarin- Fluent

Cantonese-Native

 

Recent / Current Salary

$ 60K HKD Per Month

+85-15 OTE

+Basic Benefits

Expected Salary

Negotiable but higher than her previous salary

Notice Period

1 month or 2 weeks

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. She was working in XXX as Customer Operations & Transformation Director handling Asia Pacific region. She was in charge in digital transformation: Initiate, lead & manage strategic transformation projects including CRM & ERP system migration (Oracle), Knowledge Base, RPA, Chatbot, mobile applications, eProcurement & global phone infrastructure implementations in the regions to streamline & standardize workflows, increase efficiencies, gain quantitative & qualitative return on investments e.g., 15% FTEs reductions in Japan.
  2. She does not have direct experience in KYC, but she has an experience with same process as KYC for protection of their clients.
  3. She is strong in Customer Experience Excellence: Leverage Customer Journey Map methodology, Design Thinking approach, CRM solutions, digital data (BI reports), SLA audit tools, Cloud Cherry tNPS survey & social media data to evaluate UX process, each touch point of the customer/ distributor journey, identify pain points, opportunities, create Point of Departure (POD) to formulate strategies to increase customer satisfaction, retention & acquisition.

Recruiters

Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate
info@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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