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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, Office 365, Issue Cloud, SAP, Salesforce, ServiceNow, Active Directory, Hardware, Software, Network, ServiceDesk, IT System Engineer, $15k RMB

Date

10 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +20 years of experience in IT Support

Current & Previous Employers and jobs include:
IT System Engineer at XXXX 
Senior IT Engineer at XXXX (Shanghai)
IT Engineer at XXXX
System integration engineer  at XXXX
System administrator at XXXX
 

Education

Electrical Engineering and Automation
College at XXXX Institute of Technology

Motives & Seeking

He is actively looking a job since he left his company for break. Open for IT relevant roles.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$15k RMB per month

$15k RMB or more 
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has worked as an IT support engineer for over 20 years. In his previous roles, he was responsible for deploying and maintaining IT infrastructure—including server storage and firewalls—and provided technical support for hardware, software, and network issues through a service desk platform. He also conducted cybersecurity awareness training for end users, maintained IT documentation and procedures in a knowledge base, and is familiar with common business applications such as Office 365, Issue Cloud, SAP, and Salesforce. 

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has experience in IT projects, incident management, patch vulnerability and patch management, as well as recovery planning and visualization. He believes his strength is in problem-solving and consistently strives to find efficient solutions promptly. 

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has extensive experience in hardware and software support, assisting end users both on-site and remotely. His work involves troubleshooting common hardware issues with desktops and laptops, including building desktops and resolving technical challenges. He is proficient with software applications such as Office 365, SAP, and Salesforce, and has managed network services like Active Directory, DNS, DHCP, VPN, and Radius. Additionally, he uses a ticketing system (ServiceNow) to track and resolve support requests, follows ITIL processes, and adheres to standard procedures including group policies. His background also includes IT asset management—overseeing IT assets, software licenses, and supplier relationships—gained during more than two and a half years at a company in Shanghai.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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