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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, SAP, ServiceNow, Microsoft 365 , Windows OS, OneDrive, Office Support, $120k CNY Annually

Date

20 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +5 years of experience in IT technical support.

Current & Previous Employers and jobs include:
Office Support at XXXX
Office Support at XXXX
Technical Support/Maintenance Engineer at XXXX
Technical Support/Maintenance Engineer at XXXX
Requirements Engineer at XXXX
 

Education

Master | Electronic Information Engineering at XXXX University

Bachelor | English at UK University of XXXX
 

Motives & Seeking

He is actively looking a job for better opportunities and good environment company. Open for IT relevant roles.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$9k CNY per month
+ 12 Month

$120k CNY Annually

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over five years of experience in IT technical support, focusing on server implementation, meeting room setup, and managing office software like Microsoft 365 and Zoom. In his previous role, he was responsible for supporting over 80 staff, troubleshooting computer issues, and maintaining IT equipment. His expertise includes handling laptops, desktops, and general software, along with managing IT requests through ServiceNow. He has experience working with different company-specific software, including SAP for financial departments. Additionally, he has supported Chinese VIPs and managers, ensuring smooth access to applications like WeChat and QQ for business communication.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has strong skills in optimizing software functionality and assisting users with software transitions. He has experience guiding users in adopting tools like Skype for Business, Office 365, and OneDrive, helping them understand new features and improve efficiency. He also provides support for software installations, troubleshooting, and system upgrades, ensuring users adapt smoothly to changes. Additionally, he advises on software alternatives when company policies require transitions, balancing user experience with business needs.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience in Level 1 IT support, assisting users with troubleshooting issues related to laptops, printers, and software configurations. His role includes resolving hardware and software concerns, such as user access permissions for Microsoft licensing and Windows 10/11 updates. He ensures compliance with company policies for operating system upgrades to maintain security and functionality. Additionally, he provides support for macOS and iOS devices, helping users install and configure essential applications like Microsoft Office. He also manages user account assignments and escalates issues to the appropriate IT teams when necessary.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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