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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, Windows OS, Level 2, Level 3, Swift, iOS, ServiceNow, IT Support Engineer, $10k CNY

Date

20 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has  +3 years of experience in IT Support Field.

Current & Previous Employers and jobs include:
IT Support Engineer at XXXX
IT Hardware Technician at XXXX
Technical Lead at XXXX

Education

XXXX  University | Bachelor of Information Technology

Motives & Seeking

He is actively looking a job since he moved in Shanghai for a good opportunities. Open for any IT related roles.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$10k CNY per month
+ Bonuses

$10k - $12k CNY per month

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has three years of experience as an IT Support Engineer, specializing in end-user support, automation, and multi-level troubleshooting. Currently, he manages 200 devices and leads a Windows 10 to 11 migration project. Through PowerShell automation, he reduced system issues by 40% in an IT café. In a retail environment, he optimized networks for over 30 SMEs, reducing latency by 30%. He also developed training guides and automated tasks using Python, PowerShell, and ITIL-based service management. He focuses on IT solutions and digital transformation in a global environment.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills include repairing and troubleshooting computers, laptops, and tablets. He is currently exploring AI technologies to enhance his technical expertise, particularly in Java. He aims to integrate AI into business processes to improve efficiency and make workflows more intuitive for users. In the future, he plans to continue developing these skills to optimize company operations.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience in Level 2 and Level 3 IT support. He is specializing in Windows system migrations, including transitioning from Windows 10 to Windows 11. In his previous role, he handled ITIL-aligned service management and managed IT assets using ServiceNow. While primarily working with Windows systems, he is also familiar with Apple iOS and macOS, possessing the ability to troubleshoot and resolve common issues. Additionally, he has basic knowledge of Swift and iOS development. He is currently preparing for an ITIL certification to further enhance his expertise in IT service management.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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