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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, ITSM systems, ServiceNow, ERP, IT System maintenance, $15k RMB

Date

10 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +10 years of experience in IT Industry.

Current & Previous Employers and jobs include:
IT System maintenance at XXXX
IT Business Analyst at XXXX
Network Engineer at XXXX
Network Engineer at XXXX
Technical Support/Maintenance Engineer at XXXX
Network Engineer at XXXX

Education

Bachelor | Electronic Information Science and Technology at XXXX College

PMP
Cisco Certified Network Associate (CCNA)
CCNP

Motives & Seeking

He is actively looking a job due since he recently left his company already. Open for IT, Network or Technical roles.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$15k - $17k RMB per month

$15k RMB per month or negotiable
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 10 years of experience in the IT industry, primarily in application support. In his previous role, he supported various applications, including ERP and merchandising systems. Additionally, he provided support for laptops, networks, and servers, created tickets in ITSM systems, and assisted with global network and server updates.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He emphasizes that his strongest skill is communication, noting that individual ability alone is not enough. Instead, he highlights the need to collaborate with multiple teams—such as business and global groups—to achieve success. With nearly five years of experience working on applications, he believes that blending business knowledge with technical expertise is essential. For him, effectively supporting users requires not only solid communication and business acumen but also a firm grasp of technology fundamentals, including PCs, networks, and servers.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   In his previous company, he worked at a local site where his responsibilities included supporting all devices and software. His role involved maintaining various applications—ranging from Adobe products to semantic software—and providing support for office and factory environments at a technology center that bridged both settings. He managed support requests using ServiceNow over several years. In his process, critical issues (P1) were prioritized, requiring prompt notifications to key users, business owners, and IT directors when essential systems went down. Less critical tickets (P2, P3, and P4) were documented in monthly reports, detailing the issues, timing, and solutions in accordance with ITIL practices.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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