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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, Windows OS, ERP systems, Office software, OA systems, IT Project Support & Maintenance, $11k RMB

Date

27 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +6 years of experience in IT Field.

Current & Previous Employers and jobs include:
IT Project Support & Maintenance at XXXX
IT desktop Operation & Maintenance at XXXX
IT helpdesk at XXXX
IT Call center at XXXX

Education

Software Engineering at XXXX University (Undergraduate)

ITIL certificate
 

Motives & Seeking

She is actively looking a job for good opportunities. Open IT relevant position.

 Languages

English – Basic
Mandarin- Native

Recent / Current Salary

$11k RMB per month

$11k RMB per month

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has over six years of experience in the IT field and holds a degree in Software Engineering from XXX University. Her experience spans four key areas. She began her career at XXXX, working in a call center providing technical support. Her responsibilities included assisting employees with user accounts, software, and hardware troubleshooting while managing incidents and requests through the ServiceNow platform. She then worked as an IT helpdesk specialist in a virtual environment, where she was responsible for addressing company-wide IT issues, conducting daily inspections of meeting and server rooms, managing IT inventory, and overseeing access control management.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Her strongest skills include maintenance and IT support, particularly in desk work. She is also proficient in Microsoft Office applications, including OneDrive, Outlook, and SharePoint troubleshooting. Additionally, she has experience in troubleshooting ERP and OA systems.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She has five years of experience in the ServiceNow platform, managing user accounts and handling software and hardware troubleshooting. She has worked on incidents related to Active Directory, networks, video IP phones, Windows OS, ERP systems, and office software. Holding an ITIL v4 certification, she also has experience in IT management and troubleshooting documents for printers, telephones, and access control systems, as well as maintaining infrastructure, including laptops, computers, and printers.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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