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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, Windows OS, Microsoft Office, iPhone configuration, Printer installation, PC maintenance, ServiceNow, Helpdesk Engineer , $9K RMB

Date

02 / 04 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +18 years of experience in Industry.

Current & Previous Employers and jobs include:
Helpdesk Engineer at XXXX
Japanese Customer Service Representative at XXXX
Japanese Customer Service Representative at XXXX
E-commerce Trading(Self-Employed)
 

Education

XXXX Vocational and Technical College | Associate Degree in Computer and Application
 

Motives & Seeking

He is actively looking a job due to his contract ended already. Open for IT relevant roles.
 

 Languages

English – Basic
Mandarin- Native
Japanese - Fluent

Recent / Current Salary

$1.2K USD

$9K RMB per month

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 18 years of experience in the industry and graduated in Computer and Application from XXXX Vocational and Technical College. Recently, he worked as a Helpdesk Engineer at XXXX, where he provided IT support for users across Japan, China, and India via phone, email, and Microsoft Teams.  He was also fluent in speaking Japanese since he is primarily using starting when he work at XXXXs as a Japanese customer service representative, wherein his responsibilities were assisting customers with flight bookings, ticket modifications, and in-flight service inquiries. Then he shift in XXXX company, revolving in Japanese people where he was also working the same position as Japanese customer service representative.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills was his proficiency in Japanese language,  having good communication towards Japanese people. He has been working with Japanese company for several years and it’s been his daily duty to speak with many Japanese customers. Although, different from his English language which is very basic only. In technical and software side, he is quite good at Windows OS, and Microsoft Office.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   When he worked at XXXX, his responsibilities included resolving hardware and software issues, addressing network errors, and managing system updates such as iPhone configuration, printer installation, and PC maintenance. With two years of experience using ServiceNow, he managed tickets and ensured the timely resolution of technical requests. 

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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