See More Current Candidates Here 

Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, CRM, Windows, Mailbox system access, SCCM, HelpDesk Desktop Operation and Maintenance, $Negotiable

Date

14 / 03 / 2025

Nationality

Chinese

Fuzhou, China

Experience Summary

Has over +10 years of experience in IT Industry.

Current & Previous Employers and jobs include:
HelpDesk Desktop operation and maintenance at XXXX
VIP Desktop Engineer at XXXX
HelpDesk desktop operation and maintenance at XXXX
 

Education

Business Administration at  XXXX University of Engineering Science

Garden Design at XXXX Vocational College of Agriculture and Forestry
 

Motives & Seeking

He is actively looking a job due since he left his company due to his contract ended already. Open for IT Support or any related roles within IT.
 

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$13K RMB per month

$Negotiable
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 10 years of experience in the IT industry, primarily working in outsourcing. His daily responsibilities include supporting local and remote users by resolving help desk issues related to software, hardware systems, and office devices. Additionally, he provides support for VIP user meetings, handling device testing, preparation, and standby assistance. As an on-site engineer, he works on customer sites, with most projects serving foreign enterprises.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills are not solely focused on IT technology but rather on communication. He believes that effectively communicating with users is the most important aspect of his role.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience as a service desk support specialist, primarily handling first-level support. His responsibilities included resolving desktop failures for on-site customers, addressing issues such as mailbox system access, hardware malfunctions, and printer failures. In addition to assisting regular users, he also provided support to VIP-level users, including directors and above. He has experience installing printer software via SCCM and supporting systems like CRM, Windows, and OA. His technical troubleshooting expertise includes resolving startup issues on laptops, particularly for iPhone and iPad users. If an issue could not be resolved immediately, he provided backup PCs and, in cases of hardware failure, coordinated with vendors for replacements.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

See More: