See More Current Candidates Here 

Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, AWS, Windows OS, ITIL,  Tier 1 & Tier 2 support, L3 IT Consultant, $15K CNY 

Date

18 / 03 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +19 years of experience in IT Support Field.

Current & Previous Employers and jobs include:
L3 IT Consultant at XXXX
Senior Production Support Engineer at XXXX
Desktop Support Supervisor at XXXX
System Admin at XXXX
IT support/System engineer at XXXX
IT Specialist  at XXXX
Helpdesk at XXXX
IT support at XXXX

Education

Major C.S. at XXXX University

CCNA

Motives & Seeking

He is actively looking a job because his contract ended already.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$24k CNY per month

$15k - $25k CNY per month
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 19 years of experience in the IT support field, specializing in hardware, software, and cloud infrastructure. He graduated from China University, a recognized institution under the Project 211 initiative, with a major in Computer Science. His career includes extensive experience working in IT outsourcing companies like XXXX and in banking and investment firms such as XXXX and XXXX. His expertise covers IT development, including GCP migration, AWS deployment, and maintenance in development and jail environments. He has worked as a team member on projects involving GCP migration, infrastructure as code automation, and role-based access control. Previously, he held roles as a Senior Software Engineer at XXXX and an L3 IT Support Consultant at XXXX, managing complex hybrid cloud infrastructures.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills include many years of experience in Microsoft product support, particularly Microsoft Active Directory and XXXX. In the earlier stages of his career, he provided office hardware and software support, including office appliances. He initially worked in a help desk role before shifting focus to the server side, gaining familiarity with server maintenance and hardware. In recent years, while working in banking and investment companies, he has supported cloud solutions, including major platforms like AWS, Google Cloud, and Azure.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience with Microsoft Windows operating systems, including Windows 7, 8, 10, and 11, and holds a Windows 7 certification. He is familiar with system configurations, upgrades, and troubleshooting across different environments. Additionally, in ios he has supported MacBook Pro users, particularly with designers and programmers, ensuring software and hardware compatibility. His responsibilities included system installation, troubleshooting, account management, and setting up programming environments such as Visual Studio and Python. Earlier in his career, he provided Tier 1 and Tier 2 support in office environments, later progressing to L3 support. In cases where issues couldn't be resolved, he coordinated with service providers for code-level fixes. He worked as a project manager at XXXX for nearly four years, overseeing teams ranging from one to 20 members, managing recovery processes, and documenting project outcomes. He also handled people management at an international school and studio. With a strong understanding of ITIL processes, he managed incidents, problem resolution, and change management, ensuring adherence to service-level agreements.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

See More: