WeChat ID: SVARecruitment

RECRUITER SUMMARY

Name:   

HOT CHINESE_ JAPANESE IT HELPDESK SUPPORT_$50K RMB PER MONTH

Date

24 / 01 / 2022

Nationality

Chinese

Residence

Shanghai

Experience Summary

Over 10 years of IT Helpdesk Support experience in different industry

 

Recently working as Japanese Helpdesk in XXX

 

Previous company:  XXX

Education

XXX and Major is Human resource management

XXX with Japanese Major

Motives & Seeking

She is actively looking for a remote job position

Languages

English- Fluent

Mandarin- Fluent

Cantonese-Native

Recent / Current Salary

$40K RMB fixed per month

+ 1 Month Bonus

+ Basic Benefits

Expected Salary

$50K RMB fixed per month

+ 1 Month Bonus

+ Basic Benefits

Notice Period

Immediately

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. She was part of the XXX helpdesk team, and she was handling Japanese clients and some locals. She was responsible for supporting Lvl. 1-1.5 concerns and when they don’t have access on the issue, they will escalate it to their Lvl 2 team.
  2. She was also supporting some applications such as SAP, ERP, and other local applications that their company is doing. She does have limited access in AD, so most of her activity in Active Directory is basic, like password extension.
  3.  When she was in XXX, she provides APJ ESRS product support. Communicate with APJ customer, onsite team, and the case relevant team like the related storage's issue but not the ESRS.

Recruiters

Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate
info@svarecruitment.com

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

907, 9th Floor, Silvercord Tower 2, 30 Canton Rd

Tsim Sha Tsui. Kowloon, Hong Kong

EA Licence Number: 65675

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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