WeChat ID: SVARecruitment





06 / 29 / 2021





Experience Summary

Total of 4 years of Technical Support experience


Currently working as Technical Specialist Genius Bar inXXX


Previous company: XXX


Degree: Financial Engineering Diploma school of commerce

University: XXX


Motives & Seeking

He is looking for job opportunity for his career growth because he is currently working in a big company which the growth is limited, so he is looking forward to work in a start-up company to share his current skills and improve it.


English- Fluent

Chinese- Native

Recent / Current Salary

$ 10K RMB Per Month

+1 Month Bonus

+Basic Benefits

Expected Salary

$ 13K RMB Per Month

+Basic Benefits

Notice Period

1 month

Interview Availability

1-2 Days’ Notice

Interview Assessment Notes

  1. Currently he is working in XXX as Technical Specialist, his main duty is to support the software and hardware issue of their customer and he provides help thru phone, but sometimes he is helping his colleague if there are some issues with their devices.
  2. In XXX, he is in charge in providing customers with business consulting and business customization services, to create the most appropriate solutions for business needs and understand the needs of users and provide customized services beyond expectations.
  3. In XXX, he is responsible for providing solutions for customers; over 20 cases were treated daily, and the solution rate was 100%. He was the one who compiles the process and technical documents, and share the whole team; Among them, about 30 are original.
  4. His asset is his communication skills, and it manifest it in his troubleshooting skills that is why he even rates himself 4 out 5 one of the complex issue the he encounter was when one of his colleague didn’t open their laptop only one light which is the indicator and what he did was plug in and plug out the memory and clean it up then reprogram it, and because of that the device did work well like a new one.


Victor Chen, Senior Recruiter & Talent Broker

852 6700 6472, Victor.chen@svarecruitment.com

Perry, Sourcing Associate

Employment Agency

Silicon Valley Associates Recruitment (Hong Kong) Limited

25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong

EA Licence Number: 62521

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.

Potential Employer Terms

General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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