Company Summary
- SAAS start up built for medium sized freight forwarders & international ocean ships.
- A sort of hybrid of Slack & Asana – help their clients simplify and centralise all bookings, tasks, emails, as well as real time data and integration in customer systems to syncronise.
- Singapore incorporated and HQ. Fully remote global company.
- Currently 17 people based globally including HK, Singapore, India, Greece, UK, Germany and more.
Job Description
- Diagnose and solve technical and non-technical user problems, also ensure clear documentation of customer interactions and consistently improve our Knowledgebase
- Supporting Level 2 issues. Ready to also support at L1 basic troubleshooting.
- Logistics, freight industry would be ideal, so can speak Customer's language.
- Build up the CS function and team from scratch. Previous hands-on CS team leader experience can be considered as well
Key Candidate Criteria
- At least 4 years experience in SaaS/ technical customer support, ideally in a startup environment
- Experienced with API Architecture, can do web apps, JavaScript basic
- Has Basic SQL knowledge and know the difference between SSR and CSR
- Preferably based in Malaysia, would also consider other cities Singapore, Hong Kong, China, Philippines etc
- Fluent Mandarin and English
Office
- Malaysia
- Our office is expanding and going forward
Salary
- Up to +$460K MYR Annually
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
To apply please click the 'Apply' button below.
1st Priority will be given to Candidates who apply from our website, also at this link:
For a confidential discussion on this or any many jobs we have on hand please reach out with your CV and contact details at info @ svarecruitment.com !